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Personal Banker

2 months ago


Lemont, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Personal Banker to join our team at PNC Financial Services Group. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial well-being.

Key Responsibilities
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, leveraging a defined sales process to identify and meet customer needs.
  • Financial Solutions: Collaborate with ecosystem partners to grow customers' share of wallet, positioning PNC solutions to drive new revenue and customer loyalty.
  • Customer Experience: Deliver a full PNC conversation with every client interaction, identifying opportunities to improve customers' financial wellbeing and leveraging technology, tools, and resources to educate customers on managing financial transactions.
  • Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficiency and accuracy.
Requirements
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Preferred Qualifications
  • Accountability: Demonstrating a strong sense of accountability for customer relationships and financial solutions.
  • Banking Knowledge: Possessing a solid understanding of banking products and services, as well as the ability to leverage technology to meet customer needs.
  • Effective Communication: Exhibiting excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at PNC Financial Services Group.