Pet Resort Reception Supervisor

2 weeks ago


Newport News, Virginia, United States PetSuites Full time
Company Overview: PetSuites is a prominent name in the pet care industry, dedicated to providing exceptional services for our furry friends and their owners. As part of a rapidly expanding network, we are committed to enhancing our offerings and ensuring a fulfilling experience for both our team and our clients.

Position Overview: At PetSuites, we embody the spirit of 'Pet Lovers Delighting Pet Lovers' through our core values of being Playful, Passionate, Personal, and Professional. We are seeking a qualified candidate with a minimum of one year of supervisory experience, who excels in motivating team members, ensuring quality standards, and possesses a vibrant, positive demeanor. Experience with animals is highly valued. Flexibility to work during peak times, including weekends and holidays, is essential. We offer a competitive salary based on experience, along with employee incentives, health and dental benefits, and a dynamic work environment. If you are an enthusiastic individual with a passion for animal care and prior management experience, this role may be an excellent fit for you.

A Day in the Life: Each day, you will arrive with enthusiasm, ready to assist our clients and their beloved pets. You will represent our brand while managing the front desk and curbside services, greeting guests, and addressing their needs—whether it's checking in or out, answering inquiries, or scheduling services. Your primary objective is to understand how we can best assist our clients and provide tailored solutions. You will engage with both pets and their owners, ensuring clear communication and documentation of their experiences. Expect to handle various tasks, including answering phones, escorting pets, and managing transactions, all while maintaining a clean and welcoming environment.

Pet Host Lead Requirements:
  • Ability to manage dogs of all sizes and cats.
  • Enjoyment in working with both animals and people.
  • Stamina to walk energetic dogs and maintain a tidy resort.
  • Flexible schedule availability, especially on weekends and holidays.
  • Ability to follow directions and adhere to established procedures.
  • Strong observational skills when interacting with pets.
  • Capability to perform physically demanding tasks, including lifting up to 50 lbs and standing for extended periods.
  • Proficiency in computer systems and a quick learning aptitude.
  • Leadership and supervisory experience in a collaborative environment.
  • Exceptional customer service skills and professionalism.
  • Organized and detail-oriented.
Daily Responsibilities:
  • Deliver outstanding customer service by adhering to our service principles, ensuring every client is treated with respect and dignity to foster strong relationships.
  • Manage all incoming communications, including calls, voicemails, and emails.
  • Coordinate boarding reservations and schedule grooming, training, and daycare appointments.
  • Handle cash, checks, and credit card transactions, ensuring accurate reporting and reconciliation.
  • Build rapport with clients by remembering their names and their pets' names.
  • Gather and verify all necessary information regarding each pet's visit, ensuring accuracy in our systems.
  • Collaborate closely with team members to address client and pet needs effectively.
  • Maintain a comprehensive understanding of all services offered and provide appropriate solutions to clients.
  • Collect vaccination records from veterinary offices and input them into our systems.
  • Assist in managing waitlists during peak times to maximize room utilization.
  • Act as a liaison between clients and veterinarians, keeping all parties informed as needed.
  • Proactively reach out to valued clients to secure reservations during busy seasons.
  • Address customer relations issues promptly, keeping our empowerment goals in mind.
  • Ensure the facility meets high standards of cleanliness and safety.
  • Notify management when inventory levels are low in key areas.
  • Maintain cleanliness and safety in all common areas.
  • Collaborate with other departments as necessary.
Team Qualities:
  • A passion for animal care, particularly dogs and cats, with a willingness to learn about animal behavior for their safety.
  • A focus on safe and gentle handling of animals.
  • Customer service-oriented, capable of managing difficult situations with empathy and professionalism.
  • Effective communication skills with clients, both written and verbal.
  • Ability to multitask and maintain attention to detail.
  • Physical capability to perform various tasks, including lifting and moving.
  • Conflict resolution skills, handling situations with tact.
  • Strong teamwork and a willingness to assist across departments.
  • A cheerful, friendly, and positive attitude.
  • Reliability and punctuality.
  • Flexibility to work varied schedules, including weekends and holidays.
  • Ability to follow directions and apply them independently.
  • Willingness to work in diverse environments and conditions.
  • Ability to manage close contact with animals and maintain cleanliness.
  • Other duties as assigned.
Equal Employment Opportunity:
  • PetSuites is an Equal Opportunity/Affirmative Action employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.


  • Newport News, Virginia, United States PetSuites Full time

    Pet Resort Supervisor Job Description**About Us**PetSuites is a leading provider of pet resort services, dedicated to delivering exceptional care and comfort to our furry friends. We are seeking a highly skilled and compassionate Pet Resort Supervisor to join our team.Job SummaryThe Pet Resort Supervisor will be responsible for overseeing the daily...


  • Newport News, Virginia, United States PetSuites Full time

    Company Overview: PetSuites is a premier destination for pet care, part of a larger network dedicated to enhancing the lives of pets and their owners. We are proud to be part of an expanding industry that prioritizes the well-being of pets and their families.Position Overview: At PetSuites, we embrace the philosophy of "Pet Lovers Delighting Pet Lovers" by...


  • Newport News, Virginia, United States PetSuites Full time

    Company Overview: PetSuites is a prominent name in the pet care industry, providing exceptional services in a nurturing environment. As part of a larger network, we are dedicated to expanding our offerings and enhancing the experience for both pets and their owners. Position Overview: At PetSuites, we embody the spirit of "Pet Lovers Delighting Pet Lovers"...

  • Front Desk Supervisor

    4 weeks ago


    Newport News, Virginia, United States Davidson Hospitality Group Full time

    Property DescriptionHotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry. With its breathtaking views, elegant accommodations, and exceptional...


  • Newport News, Virginia, United States Wyndham Destinations Full time

    Join Us in Creating Memorable Vacations At Travel + Leisure Co., our vision is clear: to create unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the innovative Sports Illustrated Resorts. With over 19,000 dedicated...


  • Newport News, Virginia, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is straightforward: to put the world on vacation. Our Vacation Ownership division encompasses Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 associates, we create unforgettable...


  • Newport News, Virginia, United States Wyndham Destinations Full time

    Join Our Mission to Create Memorable Vacations At Wyndham Destinations, we are dedicated to providing unforgettable vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham, WorldMark by Wyndham, and more. With over 19,000 team members, we operate in more than 270 resort locations worldwide, fostering...


  • Newport News, Virginia, United States Care-A-Lot Pet Supply Full time

    Position OverviewThe Retail Operations Supervisor plays a crucial role in ensuring exceptional customer service standards are met. This position is responsible for overseeing the daily operations of the store, focusing on enhancing sales and profitability through effective staff development and expense management.Key ResponsibilitiesGuest Service Excellence:...


  • Newport News, Virginia, United States Kiln Creek Golf Club and Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Food and Beverage Service Associate to join our team at Kiln Creek Golf Club and Resort. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesFood and Beverage Service: Take orders,...

  • Staff Accountant

    2 months ago


    Newport News, Virginia, United States Davidson Hospitality Group Full time

    Property DescriptionNewport Harbor Island Resort presents an exciting opportunity for job applicants looking to join a premier resort destination in Newport, Rhode Island. Our resort offers a picturesque location overlooking the stunning Newport Harbor, providing a unique and captivating experience for our guests. As a team member, you will have the...

  • Front Desk Agent

    2 months ago


    Newport News, Virginia, United States Davidson Hospitality Group Full time

    Property DescriptionNewport Harbor Island Resort presents an exciting opportunity for job applicants looking to join a premier resort destination in Newport, Rhode Island. Our resort offers a picturesque location overlooking the stunning Newport Harbor, providing a unique and captivating experience for our guests. As a team member, you will have the...

  • Housekeeping Attendant

    5 months ago


    Newport News, Virginia, United States Navy Exchange Service Command Full time

    Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc.These services include but are not limited to vacuuming mopping dusting scrubbing washing moving...


  • Newport News, Virginia, United States Crestline Hotels and Resorts Full time

    Job Summary:The ultimate mission of the hospitality Maintenance team at Crestline Hotels & Resorts will be to ensure our guests' satisfaction by exceeding their expectations. The position is primarily responsible for maintaining the building, grounds, and mechanical equipment with particular attention towards safety and security.Key Responsibilities:Maintain...

  • Manicure Expert

    7 days ago


    Newport News, Virginia, United States Davidson Hospitality Full time

    About the RoleWe are seeking a skilled Nail Technician to join our team at a luxury hotel or resort. As a Nail Technician, you will be responsible for providing top-notch manicures, pedicures, and nail enhancements to our guests.Key ResponsibilitiesProvide exceptional nail care services to guests, including manicures, pedicures, and nail enhancements.Stay...

  • Hospitality Host

    2 weeks ago


    Newport News, Virginia, United States Kiln Creek Golf Club and Resort Full time

    Job OverviewPosition Type: Full Time or Part Time | Hourly RoleReports To: Restaurant Manager / General ManagerPosition Summary: The individual in this role is responsible for warmly welcoming patrons at the entrance, guiding them to their designated seating within the dining area or bar. They will present menus to guests in a courteous, professional, and...


  • Newport News, Virginia, United States Elm Wood Center - Claremont, NH Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant to join our team at Elm Wood Center in Claremont, NH. As a key member of our healthcare team, you will provide high-quality patient care and support to our residents.Key Responsibilities:Assist patients with Activities of Daily Living (ADLs) such as personal hygiene, bathing, dressing, and...


  • Newport News, Virginia, United States Davidson Hospitality Full time

    About the RoleWe are seeking a detail-oriented and motivated Revenue Management Coordinator to join our dynamic team at Davidson Hospitality Group.This entry-level role is a great opportunity to learn hotel revenue management and gain hands-on experience in revenue optimization initiatives. As a Revenue Management Coordinator, you will play a vital role in...


  • Newport News, Virginia, United States Agape Care Group Full time

    About the RoleWe are seeking a highly skilled and compassionate RN Clinical Supervisor to join our team at Agape Care Group. As a clinical leader, you will play a vital role in ensuring the highest quality care for our patients and their families.Key ResponsibilitiesManage the coordination, supervision, and implementation of professional and supportive...


  • Newport News, Virginia, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Retail Sales Associate to join our team at TJ Maxx. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...

  • HVAC Technician

    5 days ago


    Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About the RoleWe are seeking a skilled and passionate HVAC Technician to join our team at Newport Harbor Island Resort. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our facilities and equipment.Key ResponsibilitiesEquipment Maintenance: Conduct regular inspections and preventive maintenance to ensure...

  • HVAC Technician

    2 days ago


    Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About the RoleWe are seeking a skilled and passionate HVAC Technician to join our team at Newport Harbor Island Resort. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our facilities and equipment.Key ResponsibilitiesEquipment Maintenance: Conduct regular inspections and preventive maintenance to ensure...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview: Grand Vista Inn, situated in the vibrant center of a coastal town, is on the lookout for exceptional talent to enhance our workforce. As a historic and upscale establishment renowned for its unmatched service, Grand Vista Inn is the ideal venue to advance your career in the hospitality sector. With stunning panoramas, sophisticated...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About the RoleWe are seeking a highly organized and detail-oriented Housekeeping Supervisor to join our team at Newport Harbor Island Resort. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring the highest standards of cleanliness and exceptional guest experiences.Key...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About Newport Harbor Island ResortNewport Harbor Island Resort is a premier resort destination in Newport, Rhode Island, offering a picturesque location overlooking the stunning Newport Harbor. Our resort provides a unique and captivating experience for our guests, with opportunities for career growth, ongoing training, and a supportive work culture.Job...


  • Newport Beach, California, United States Balboa Bay Resort Full time

    Position OverviewThe Guest Services Coordinator plays a pivotal role in ensuring a seamless experience for members and visitors alike. This position encompasses a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.Key ResponsibilitiesInformation Hub: Serve as the primary source of information for members and guests,...

  • Wellness Supervisor

    1 month ago


    Newport, United States The Vanderbilt Full time

    Job DescriptionJob DescriptionCompany DescriptionInspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris...

  • Resort Cleaner

    7 days ago


    Newport, Rhode Island, United States Pyramid Global Hospitality Full time

    About the RoleThe cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.Key ResponsibilitiesEngage with guests to ensure their stay is going wellWork as a team to...

  • Reception Coordinator

    2 weeks ago


    Newport Beach, California, United States IMCS Group Full time

    Position Overview:-The Reception Coordinator is responsible for a range of administrative tasks and front desk operations that support patient care activities, ensuring smooth patient flow and effective communication within the department, referring physician offices, and organizational staff.-Engages with patients, their family members, or designated...

  • Host/Hostess

    1 month ago


    Newport News, United States Kiln Creek Golf Club and Resort Full time

    Job DescriptionJob DescriptionFull Time or Part Time| Hourly PositionReports To: Restaurant Manager/ General ManagerJob Summary:Responsible for greeting guests at the door, seats guests in appropriate area of restaurant/bar. Presents menus to guests in a friendly, professional and quick manner and informs guests of daily specials.Principal Duties/Tasks:✓...


  • Newport News, United States Kiln Creek Golf Club and Resort Full time

    Job Title: Bartender Department Name: Food & Beverage Reports To: Shift Manager/ Restaurant Manager/ Executive Chef/ General Manager F/T or P/T: Part time and full-time employees Salaried or Hourly: Hourly Working Hours: Maximum of 40 hours per week. Overtime is not required and will be avoided if possible Uniform: black collared shirt provided by NEST/...

  • Front Desk Supervisor

    4 months ago


    Newport News, United States Newport News Marriott at City Center Full time

    Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and...

  • Bartender

    2 months ago


    Newport News, United States Kiln Creek Golf Club and Resort Full time

    Job DescriptionJob DescriptionJob Title: BartenderDepartment Name: Food & BeverageReports To: Shift Manager/ Restaurant Manager/ Executive Chef/ General ManagerF/T or P/T: Part time and full-time employeesSalaried or Hourly: HourlyWorking Hours: Maximum of 40 hours per week. Overtime is not required and will be avoided if possibleUniform: black collared...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewThe Vanderbilt, a historic and stylish social destination, is seeking a dedicated **Restaurant Host** to enhance our welcoming atmosphere. As an integral part of our team, you will play a crucial role in delivering exceptional service and ensuring a memorable experience for our guests from the moment they arrive until their departure.Key...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About Newport Harbor Island ResortNewport Harbor Island Resort is a premier resort destination in Newport, Rhode Island, offering a unique and captivating experience for our guests. Our resort provides a picturesque location overlooking the stunning Newport Harbor, creating a tranquil setting for our team members to deliver exceptional service and create...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortNewport Harbor Island Resort is actively looking for a dedicated Front Desk Agent to enhance our guest experience at our esteemed resort. In this pivotal role, you will be responsible for warmly welcoming guests, assisting them with their needs, and ensuring their stay is both enjoyable and effortless. If you...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortThe Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent who will be instrumental in delivering outstanding guest experiences at our esteemed resort. In this role, you will be pivotal in greeting and assisting guests, offering essential information, and ensuring their stay is both...

  • Clinical Supervisor

    2 months ago


    Newport News, United States Agape Care Group Full time

    Overview: Join Our Team as an RN Clinical SupervisorWe are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences.  As a clinical supervisor, you'll manage the coordination, supervision, and implementation of professional and supportive services for our hospice patients in a safe, cost-effective manner....


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortThe Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent to enhance our guest services and ensure an outstanding experience for all visitors. In this pivotal role, you will be the first point of contact for guests, providing essential information and support to make their stay...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Property Overview:Newport Harbor Island Resort offers a unique opportunity for individuals seeking to enhance their careers in the hospitality industry. Nestled in a scenic location, our resort provides an exceptional backdrop for delivering outstanding service and creating memorable experiences for our guests. We pride ourselves on fostering a supportive...