Guest Services Representative

2 weeks ago


Newport, Rhode Island, United States Newport Harbor Island Resort Full time
Front Desk Agent - Newport Harbor Island Resort

The Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent to enhance our guest services and ensure an outstanding experience for all visitors. In this pivotal role, you will be the first point of contact for guests, providing essential information and support to make their stay enjoyable and hassle-free. If you are enthusiastic about the hospitality industry, possess strong communication abilities, and are committed to delivering exceptional service, we encourage you to consider this opportunity.

Key Responsibilities:
  • Warmly welcome guests, establishing a friendly and inviting atmosphere
  • Manage check-in and check-out processes with precision and care
  • Offer insights regarding hotel amenities, services, and nearby attractions
  • Address guest inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records of guest information and handle payment transactions
  • Collaborate with various departments to meet guest needs
  • Keep the front desk area tidy and well-organized
  • Assist with incoming calls and reservation management
Required Qualifications:
  • High school diploma or equivalent educational background
  • Experience in cash handling is essential
  • Strong communication skills and proficiency in computer usage
  • Availability to work flexible hours, including weekends and holidays
  • Ability to solve problems effectively and manage multiple tasks
  • Previous customer service experience is advantageous
  • Familiarity with hotel operations is a plus
Employee Benefits:
  • Options for medical, dental, and vision insurance
  • Access to 24/7 telehealth services and pet insurance
  • Complimentary maintenance medications
  • Discounts on hotel stays and tuition reimbursement programs
  • Paid time off and a 401K matching plan

The Newport Harbor Island Resort is part of Davidson Hospitality Group, a respected name in hospitality management known for exceptional service and value. Become a part of our mission to elevate hospitality standards.



  • Newport, Rhode Island, United States Marriott International Inc Full time

    Additional Information Full-Time, Pay: $18.50/hour, Open Availability Needed, Free Parking, Free Daily Meal, Free Access to Health Club Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The role of a Guest Services Representative is not merely about...


  • Newport, Rhode Island, United States Marriott International Inc Full time

    Additional Information Full-Time, Pay: $18.50/hour, Open Availability Needed, Free Parking, Free Daily Meal, Free Access to Health Club Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY In the role of Guest Services Representative, your primary...


  • Newport, Rhode Island, United States Marriott International Inc Full time

    Additional Information Full-Time, Pay: $18.50/hour, Open Availability Needed, Free Parking, Free Daily Meal, Free Access to Health Club Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The role of a Guest Services Representative goes beyond merely...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortNewport Harbor Island Resort is actively looking for a dedicated Front Desk Agent to enhance our guest experience at our esteemed resort. In this pivotal role, you will be responsible for warmly welcoming guests, assisting them with their needs, and ensuring their stay is both enjoyable and effortless. If you...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortThe Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent who will be instrumental in delivering outstanding guest experiences at our esteemed resort. In this role, you will be pivotal in greeting and assisting guests, offering essential information, and ensuring their stay is both...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Overview:The Vanderbilt is a reimagined historic mansion that captures the essence of modern luxury while paying homage to its rich heritage. Our establishment is a vibrant social hub, offering guests a unique experience filled with coastal charm and artistic flair.Position Summary:As a Front Desk Agent, you will be the initial point of...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Background:The Vanderbilt is a historic establishment that has been transformed into a vibrant and stylish venue, inspired by the adventurous spirit of its namesake. The property features unique design elements and an inviting atmosphere, making it a sought-after destination for travelers.Position Summary:As a Front Desk Agent, you will...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Background:The Vanderbilt is a historic establishment that embodies the spirit of adventure and elegance. With a blend of modern amenities and classic charm, it serves as a vibrant hub for guests seeking unique experiences.Position Summary:As a Front Desk Agent, you will be the welcoming presence that shapes our guests' experiences. Your...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment, is dedicated to providing exceptional hospitality experiences. With its stunning views and elegant accommodations, it has been a sought-after destination for travelers. As a member of our team, you will thrive in a vibrant environment that values your skills and expertise.Position...


  • Newport, Rhode Island, United States Wayfinder Hotel Newport Full time

    About Wayfinder Hotel Newport:At Wayfinder Hotel Newport, we prioritize our team members. Our commitment to a supportive and inclusive work environment is evident in our focus on diversity, growth, and employee wellbeing. We believe in a culture that puts people first, which is reflected in our employee development initiatives, comprehensive benefits, and...


  • Newport, Rhode Island, United States UPP Global Full time

    Position OverviewUPP Global is a dynamic and expanding full-service parking management firm specializing in various sectors of parking solutions. We are currently seeking several Parking Service Representatives to join our team.Work ScheduleFlexible Day & Evening ShiftsOptions for Full-time and Part-time EmploymentCompensation Ranges from $15 to $20+/hr....


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Description: Hotel Viking, a historic and luxurious property, is dedicated to providing exceptional hospitality. As a renowned destination for discerning travelers, we offer breathtaking views and elegant accommodations. Our team is committed to creating unforgettable experiences for our guests, and we invite you to be part of this legacy of...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Job SummaryHotel Viking Newport is seeking a skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our historic hotel. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-in and check-out procedures, and providing information about hotel facilities...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a distinguished establishment in the hospitality sector, is in search of dedicated professionals to enhance our team. Renowned for its rich history and luxurious accommodations, Hotel Viking provides an exceptional environment for career advancement in the hospitality field. With stunning vistas and a commitment to outstanding...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment, is dedicated to providing exceptional hospitality. As a renowned destination for travelers, we pride ourselves on our elegant accommodations and breathtaking views. Our team is committed to creating unforgettable experiences for our guests, making it an ideal environment for those...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment in Newport, Rhode Island, is on the lookout for skilled professionals to enhance our team. Known for its exceptional hospitality and breathtaking views, Hotel Viking has been a distinguished destination for travelers since its inception. Working here offers a vibrant environment where you...


  • Newport, Rhode Island, United States Hammetts Hotel Full time

    POSITION OVERVIEW: The Front Desk Supervisor plays a crucial role in managing the Front Desk and Night Audit operations with a focus on delivering exceptional service in a warm, friendly, and efficient manner. This position is essential in ensuring that guests receive high-quality service throughout their stay while optimizing room revenue and occupancy...


  • Newport, Rhode Island, United States The Mooring Full time

    Join Our Team as a Host!The Mooring is seeking a dedicated Host to enhance our team. We pride ourselves on delivering exceptional hospitality, expertly crafted beverages, and the finest seafood. Our guests enjoy breathtaking views of Narragansett Bay from both our indoor and outdoor dining spaces.During the warmer months, our stunning mahogany patio offers a...


  • Newport, Rhode Island, United States Navy Exchange Full time

    Position Overview:As the initial point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge, you will play a crucial role in ensuring a pleasant experience throughout their stay.Key Responsibilities:- Manage all aspects of guest interactions, addressing inquiries and fulfilling special requests.- Resolve any issues that may arise during the...


  • Newport, Rhode Island, United States Navy Exchange Full time

    Job Overview: The Guest Services Associate serves as the initial point of contact for visitors at Navy Gateway Inn and Suites or Navy Lodge properties, managing all aspects of the guest experience, including accommodating special requests and addressing any issues that may arise during their stay. This role is essential in overseeing front desk operations,...