Guest Services Coordinator

2 weeks ago


Newport Beach, California, United States Balboa Bay Resort Full time
Position Overview

The Guest Services Coordinator plays a pivotal role in ensuring a seamless experience for members and visitors alike. This position encompasses a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.

Key Responsibilities
  • Information Hub: Serve as the primary source of information for members and guests, addressing inquiries and providing assistance as needed.
  • Reservation Management: Facilitate the booking process for club amenities and events, ensuring all arrangements are handled with precision.
  • Member Support: Assist members with inquiries regarding reciprocal arrangements and temporary memberships, ensuring a smooth experience.
  • Event Coordination: Participate in the planning and execution of club events, contributing to a vibrant community atmosphere.
  • Reception Duties: Act as the main point of contact at the reception area, managing guest interactions and ensuring a welcoming environment.

This role is essential in maintaining the high standards of service that Balboa Bay Resort is known for, and it requires a proactive approach to problem-solving and a commitment to excellence.



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