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Front Desk Representative
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Guest Services Representative
2 months ago
The Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent who will be instrumental in delivering outstanding guest experiences at our esteemed resort. In this role, you will be pivotal in greeting and assisting guests, offering essential information, and ensuring their stay is both enjoyable and hassle-free. If you possess a genuine enthusiasm for hospitality, strong communication abilities, and a commitment to surpassing guest expectations, we encourage you to consider this opportunity.
Key Responsibilities:- Warmly welcome guests, establishing a positive initial impression
- Efficiently manage check-in and check-out processes with meticulous attention to detail
- Provide comprehensive information regarding hotel amenities, services, and nearby attractions
- Address guest inquiries and concerns promptly and professionally
- Maintain precise guest records and facilitate payment processing
- Collaborate with various departments to meet guest requests
- Ensure the front desk area is tidy and well-organized
- Assist with incoming calls and reservation management
- High school diploma or equivalent
- Experience in cash handling is essential
- Strong communication and computer skills
- Availability to work flexible hours, including weekends and holidays
- Proficient in problem-solving and multitasking
- Prior customer service experience is preferred
- Familiarity with hotel operations is advantageous
- Options for medical, dental, and vision coverage
- Access to 24/7 Teledoc services and pet insurance
- Complimentary maintenance medications
- Discounts on hotel stays and tuition reimbursement
- Paid time off and 401K matching
The Newport Harbor Island Resort is part of Davidson Hospitality Group, recognized for providing exceptional service and value to both guests and team members. Become a part of our mission to redefine quality hospitality.
