Hospitality Host
2 weeks ago
Position Type: Full Time or Part Time | Hourly Role
Reports To: Restaurant Manager / General Manager
Position Summary: The individual in this role is responsible for warmly welcoming patrons at the entrance, guiding them to their designated seating within the dining area or bar. They will present menus to guests in a courteous, professional, and efficient manner while also informing them of the daily specials.
Key Responsibilities:
- ✓ Welcome all guests in a friendly and timely manner.
- ✓ Ensure that all workstations are adequately stocked before and after each shift.
- ✓ Notify the supervisor of any guest complaints or concerns.
- ✓ Participate in all meetings and training sessions as requested by management.
- ✓ Maintain cleanliness in all Food and Beverage areas and assist in the upkeep of equipment.
- ✓ Serve food and beverage items in accordance with established standards and health regulations.
- ✓ Manage all guest checks responsibly and submit them to the supervisor or designated area.
- ✓ Address any issues that arise with professionalism and courtesy.
- ✓ Set up and dismantle tables, chairs, decorations, and other equipment as needed.
- ✓ Adhere to all operational guidelines, policies, and standards.
- ✓ Ensure complete guest satisfaction from start to finish, performing all necessary duties before and after service in accordance with company policies.
Physical Requirements: This role requires squatting, bending, and kneeling. The ability to carry weights exceeding 25 lbs with one arm and perform tasks that may involve lifting up to 50 lbs. Candidates should be prepared for extended periods of walking and standing, often exceeding 6 hours per shift.
Cognitive and Visual Skills:
- ✓ Strong organizational abilities.
- ✓ Excellent verbal communication skills.
- ✓ Capability to apply logical and rational thinking to resolve issues.
- ✓ Proficiency in basic mathematical calculations, including fractions, decimals, and percentages.
- ✓ Ability to follow detailed written and verbal instructions.
- ✓ Capacity to perform moderate physical tasks, including lifting and carrying trays, and engaging in various physical activities for extended periods.
Work Habits: Regular attendance, teamwork, initiative, reliability, punctuality, and trustworthiness are essential.
Experience: While not mandatory, prior experience in a similar role is preferred.
Education: A solid understanding of food and beverage service procedures typically acquired through a high school education or equivalent is preferred.
Certifications: While not required, certifications such as SERV-Safe, ABC certificate, or leadership training are advantageous.
Work Environment: The position is primarily indoors within a bar/lounge/restaurant setting, with potential exposure to sharp equipment, hot surfaces, and cleaning chemicals if safety protocols are not adhered to.
Uniform: Business casual attire is required.
Job Types: Full-time, Part-time
Benefits:
- Employee discounts
- Flexible scheduling
- Referral programs
Physical Setting: Upscale casual dining environment.
Shift: Various shifts available including 8-hour, day, and night shifts.
Weekly Availability: Monday to Friday, with weekend availability required.
Education Requirement: High school diploma or equivalent preferred.
Experience Requirement: Customer service experience preferred, along with hospitality experience.
Work Location: Single location.
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