Wellness Supervisor

1 month ago

Newport, United States The Vanderbilt Full time
Job DescriptionJob DescriptionCompany Description

Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lives sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered.

Job Description

In this role, you will be responsible for supervising and training all Spa team members to ensure guests are receiving the ultimate spa experience.  As the master organizer, you will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.  The Wellness Supervisor will come with a friendly and helpful demeanor and be able to manage guest issues and create solutions.  

  • Ensure the spa and fitness facilities are prepared for proper opening and closing each day
  • Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
  • Arrange all spa appointments for a la carte services/activities and packages
  • Support Director of Wellness with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
  • Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily 
  • Assist with billing for all Spa services and retail sales including preparing receipts
  • Be thoroughly familiar with and provide instruction on Spa software
  • Assist with inventories and cost control
  • Assist in monitoring and evaluating Spa Reception and Locker Room employees
Qualifications

  • At  least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred
  • Experience leading a small team with a positive and heartfelt approach 
  • Ability to handle customer requests, issues and come up with quick solutions
  • Trusting to handle confidential guest information 
  • Show initiative and strive to prioritize operational needs and anticipate guest requests
  • Be an excellent communicator, great listener and super understanding whether towards other team members or guests 


Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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