Senior Vice President of Customer Engagement

2 weeks ago


American Fork, Utah, United States CLevelCrossing Full time
Location: Remote

Profile:
At CLevelCrossing, we pride ourselves on being a community of dedicated professionals who are passionate about data and its transformative power in business management. We believe that by providing real-time insights, we empower decision-makers across various sectors.

Diversity:
We celebrate diversity and recognize that a wide range of backgrounds and perspectives leads to innovative solutions and enhanced customer experiences. A diverse workforce is essential for our growth and the success of our clients.

Position Summary:
As the Executive Vice President of Customer Success, your primary focus will be to guarantee that our clients derive maximum value from our offerings. You will lead a talented team and cultivate significant relationships with our clients to promote ongoing growth and ensure contract renewals.

Key Responsibilities:
1. Acquire in-depth knowledge of CLevelCrossing's solutions and service offerings, including SaaS business solutions and advanced service methodologies.
2. Mentor and develop your team while delivering exceptional support to our clients.
3. Foster executive partnerships across all departments within CLevelCrossing, including consulting, support, and product teams, to gather and share insights that will enhance our platform based on client usage.
4. Drive value realization for clients, ensuring they achieve substantial benefits from our platform through deep engagement and programmatic adoption.
5. Expand our presence within existing client accounts by promoting product adoption and identifying upsell opportunities for licenses and services, while strengthening executive relationships to facilitate growth.
6. Ensure client satisfaction by proactively addressing their needs, understanding their business vision, and assisting stakeholders in achieving success through our platform.

Job Requirements:
- A minimum of 10 years of experience in B2B sales or client relationship management within the technology sector.
- Proven leadership experience managing teams of 50 or more to meet and exceed performance objectives.
- A successful track record in building and scaling high-performing organizations.
- Experience in establishing a Services or Customer Engagement function.
- Strong organizational and interpersonal skills to effectively communicate and negotiate with both internal and external stakeholders.
- Technically adaptable with the ability to learn new solutions and effectively convey their value to clients.
- Demonstrated success in consistently surpassing corporate goals and quotas; self-driven and results-oriented.
- Proficiency in SaaS and data platforms.
- Excellent verbal and written communication abilities.
- Strong presentation and negotiation skills.

CLevelCrossing is committed to fostering an inclusive workplace.

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