Customer Service Ambassador

1 day ago


American Fork, Utah, United States ROI Solutions Full time

**About ROI Solutions**

We are a dynamic and innovative company that provides exceptional customer service and support to businesses across the nation.

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

**Responsibilities**

  • Provide exceptional customer service and support to clients via phone, email, and chat platforms
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to ensure seamless client experience
  • Develop and maintain strong relationships with clients to drive loyalty and retention
  • Stay up-to-date on industry trends and best practices to continuously improve client support

**Requirements**

  • High school diploma or equivalent required; degree in business, communications, or related field preferred
  • 1-2 years of customer service experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills

**What We Offer**

  • Competitive hourly wage range: $11.00 - $13.00
  • Opportunity to work in a dynamic and innovative company
  • Flexible scheduling and remote work options
  • Opportunities for professional growth and development

**Company Culture**

At ROI Solutions, we value our employees and strive to create a positive and inclusive work environment. Our core values include:

  • Every day, we help each other succeed.
  • We listen, we care, we serve.
  • We do what we say we'll do.
  • We have engaged communication.
  • We face challenges with optimism.
  • We are agile and innovative.
  • We provide world-class customer service.
  • We check our egos at the door.
  • We innovate and continuously improve.
  • We are results-focused.
  • We do the right thing.


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