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Guest Services Representative

2 months ago

American Fork, Utah, United States HOLIDAY INN EXPRESS OF AMERICAN FORK Full time
Job Overview

Position: Front Desk Agent

Company: HOLIDAY INN EXPRESS OF AMERICAN FORK

We are a service-oriented establishment looking for enthusiastic and personable individuals to fill the role of Front Desk Agent. This position is crucial in ensuring a welcoming atmosphere for our guests.

The Front Desk Agent is responsible for delivering exceptional customer service while managing various tasks associated with front desk operations. Key qualities include attention to detail, strong communication skills, and the ability to work collaboratively within a team.

Key Responsibilities:

  • Facilitating guest check-ins and check-outs
  • Handling incoming phone inquiries
  • Providing outstanding service to enhance guest experiences
  • Ensuring effective communication across all hotel departments
  • Completing additional tasks as assigned by management

Qualifications:

Applicants should possess a high school diploma and have a minimum of one year of experience in the hospitality industry or two years in customer service roles. Reference checks will be conducted.

Employee Benefits:

  • Comprehensive Paid Time Off (PTO) plan
  • Health, dental, and vision insurance options available after a designated period
  • Opportunities for professional growth and career advancement
  • Engaging team events and activities
  • Supportive management and team environment
  • Referral bonuses for successful candidate recommendations
  • Flexible work schedules