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Guest Services Representative

2 months ago

American Fork, Utah, United States HOLIDAY INN EXPRESS OF AMERICAN FORK Full time
Job Overview

Position: Front Desk Agent

Company: HOLIDAY INN EXPRESS OF AMERICAN FORK

We are a customer-centric hotel looking for enthusiastic and sociable individuals to fill the role of Front Desk Agent. This full-time position is crucial in delivering exceptional service to our guests.

The Front Desk Agent is responsible for ensuring a seamless guest experience by focusing on details and providing outstanding service. This role involves managing all facets of front desk operations while exhibiting integrity, accountability, and teamwork.

Key Responsibilities:

  • Facilitating guest check-ins and check-outs
  • Handling incoming phone inquiries
  • Delivering exceptional guest service
  • Ensuring clear communication across all departments
  • Completing additional tasks as assigned by management

Qualifications:

Reference checks and a high school diploma are required. While at least one year of experience in hospitality is preferred, candidates with two years of customer service experience will also be considered.

Benefits Offered:

  • Generous Paid Time Off (PTO) plan
  • Health, dental, and vision insurance options available after 90 days
  • Numerous opportunities for professional growth and advancement
  • Engaging events and team activities
  • A supportive management team
  • Referral bonuses
  • Flexible work schedules