Client Relations Supervisor
1 week ago
Job Title: Client Relations Supervisor at John Hancock Life Insurance Company (U.S.A.)
Opportunity:
As a Client Relations Supervisor within our John Hancock Life Insurance division, you will be responsible for providing exceptional customer support through various communication channels to our clients regarding their retirement plans.
This position requires a comprehensive knowledge of retirement planning products and processes to effectively address and resolve complex inquiries.
*We encourage candidates from all states to apply as this is a Remote opportunity.
Key Responsibilities:
- Promptly respond to all incoming inquiries from clients, brokers, and Third-Party Administrators in accordance with service standards.
- Offer detailed information regarding retirement account specifics, transactions, product offerings, and application progress.
- Ensure high-quality service delivery to both internal and external stakeholders.
- Assist in operations by addressing escalated customer concerns.
- Utilize leadership capabilities to support team objectives.
- Employ computer-based systems to navigate and resolve intricate issues.
- Establish and meet client expectations for issue resolution within designated timeframes.
- Refer complicated matters to Team Leaders for further evaluation.
- Recognize the significance of metrics, quality, and engagement on overall business performance.
Qualifications:
- At least 5 years of experience in retirement planning products.
- Outstanding verbal communication and active listening skills.
- Strong leadership capabilities.
- Proficient in Microsoft Office Suite.
- Detail-oriented with a commitment to excellence.
- Exceptional organizational and multitasking skills.
- Advanced understanding of business operations, processes, services, and internal protocols.
What We Provide:
- A competitive salary and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- Flexible work arrangements that promote work-life balance.
- Professional development and leadership training opportunities.
About the Company:
John Hancock Life Insurance Company operates under Manulife Financial Corporation, delivering financial guidance, insurance, and wealth management solutions. We are committed to fostering a workplace that values Diversity, Equity, and Inclusion, ensuring that all employees can thrive.
About Manulife and John Hancock:
Manulife Financial Corporation is a prominent international financial services organization, with a presence in Asia, Canada, and Europe, primarily known as John Hancock in the United States. The company offers financial advice, insurance, and wealth and asset management solutions tailored for individuals, groups, and institutions.
Affirmative Action Statement:
Manulife is an Equal Opportunity Employer.
Location: Remote
Salary Range:
Competitive based on experience and qualifications.John Hancock offers customizable benefits, retirement savings plans, and paid time-off programs to eligible employees.
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