Client Relations Supervisor

2 weeks ago


Massachusetts, United States Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time

Job Title: Client Relations Supervisor at John Hancock Life Insurance Company (U.S.A.)

Opportunity:
As a Client Relations Supervisor within our John Hancock Life Insurance division, you will be responsible for providing exceptional customer support through various communication channels to our clients regarding their retirement plans.

This position requires a comprehensive knowledge of retirement planning products and processes to effectively address and resolve complex inquiries.

*We encourage applications from all regions as this role is Remote.

Key Responsibilities:

  • Timely respond to all incoming inquiries from clients, brokers, and Third-Party Administrators in accordance with service standards.
  • Offer detailed information regarding retirement account specifics, transactions, products, and application statuses.
  • Ensure high-quality service delivery to both internal and external stakeholders.
  • Assist operations by addressing escalated client concerns.
  • Leverage leadership capabilities to help achieve team objectives.
  • Employ computer-based systems to resolve intricate issues.
  • Establish and fulfill client expectations for issue resolution within designated timeframes.
  • Escalate complex matters to Team Leaders for further evaluation.
  • Recognize the significance of metrics, quality, and engagement on overall business performance.

Qualifications:

  • At least 5 years of experience in retirement planning products.
  • Exceptional verbal communication and active listening skills.
  • Strong leadership capabilities.
  • Proficient in Microsoft Office Suite.
  • Meticulous attention to detail and a commitment to excellence.
  • Outstanding organizational and multitasking skills.
  • Advanced understanding of business areas, processes, services, and internal protocols.

What We Provide:

  • A competitive salary along with comprehensive benefits.
  • Opportunities for professional growth and advancement.
  • Flexible work arrangements that support work-life balance.
  • Chances for professional development and leadership roles.

About the Company:

John Hancock Life Insurance Company operates under Manulife Financial Corporation, offering financial guidance, insurance, and wealth management solutions. We are committed to fostering a workplace that values Diversity, Equity, and Inclusion, ensuring that all employees can thrive.

About Manulife and John Hancock:

Manulife Financial Corporation is a prominent international financial services organization, with a presence in Asia, Canada, and Europe, primarily operating as John Hancock in the United States. The company specializes in providing financial advice, insurance, and asset management solutions for individuals, groups, and institutions.

Affirmative Action Statement:

Manulife is an Equal Opportunity Employer.

Location: Remote

Salary Range:

$58,875.00 USD - $98,125.00 USD

For applicants from different locations, please inquire about the corresponding salary range based on local conditions and factors such as experience and education.

John Hancock offers customizable benefits, retirement savings plans, and paid time-off programs to eligible employees.



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