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Client Relations Supervisor
2 months ago
Job Title: Client Relations Supervisor at John Hancock Life Insurance Company (U.S.A.)
Opportunity:
As a Client Relations Supervisor within our John Hancock Life Insurance division, you will be responsible for providing exceptional customer support through various communication channels to our clients regarding their retirement plans.
This position requires a comprehensive knowledge of retirement solutions and processes to effectively address and resolve complex inquiries.
*We encourage candidates from all states to apply as this is a Remote role.
Key Responsibilities:
- Timely respond to all incoming inquiries from clients, brokers, and Third-Party Administrators in accordance with service standards.
- Offer detailed information regarding retirement account specifics, transactions, products, and application statuses.
- Ensure high-quality service delivery to both internal and external stakeholders.
- Assist in operations by addressing escalated client concerns.
- Utilize leadership capabilities to contribute towards team objectives.
- Employ computer-based systems to navigate and resolve intricate issues.
- Establish and manage client expectations for issue resolution within designated timeframes.
- Escalate complex matters to Team Leaders for further evaluation.
- Recognize the influence of metrics, quality, and engagement on overall business performance.
Qualifications:
- At least 5 years of experience in retirement product management.
- Outstanding verbal communication and active listening skills.
- Proven leadership abilities.
- Proficient in Microsoft Office Suite.
- Strong attention to detail and a commitment to excellence.
- Exceptional organizational and multitasking skills.
- Advanced understanding of business operations, processes, services, and internal protocols.
What We Provide:
- A competitive compensation and benefits package.
- Opportunities for professional growth and advancement.
- Flexible work arrangements that support work-life balance.
- Professional development and leadership training opportunities.
About the Company:
John Hancock Life Insurance Company (U.S.A.) operates globally, providing financial guidance, insurance, and wealth management solutions. We are committed to fostering a workplace that values Diversity, Equity, and Inclusion, ensuring that all employees can thrive.
Affirmative Action Statement:
John Hancock is an Equal Opportunity Employer.
Location: Remote position available across the USA.
Salary Range:
$58,875.00 USD - $98,125.00 USDFor candidates applying from different locations, please reach out for the appropriate salary range based on local conditions and factors such as experience and education.
John Hancock offers customizable benefits, retirement savings plans, and paid time-off programs to eligible employees.
