Loan Servicing Coordinator

2 weeks ago


West Columbia, South Carolina, United States Lima One Capital LLC Full time

Job Overview:

Lima One Capital LLC is seeking a dedicated individual to join our esteemed organization as a Loan Servicing Coordinator. This role is essential in supporting our mission as a leading lender for real estate investors. The ideal candidate will demonstrate integrity, a strong work ethic, meticulous attention to detail, assertiveness, and self-assurance.

Key Responsibilities:

  • Develop expertise in the company's loan servicing software and adapt to any new systems introduced.
  • Engage with clients and internal stakeholders daily to address inquiries, resolve issues, and provide exceptional customer service.
  • Assist clients throughout the monthly billing and collections process.
  • Track the status of overdue payments and maintain ongoing communication with clients.
  • Evaluate and report to management on portfolio performance, key performance indicators (KPIs), and risk assessments.
  • Oversee maturing loans and ensure that borrowers have a clear exit strategy.
  • Review loan histories and manage account balances effectively.
  • Keep detailed records within the servicing system, including contact attempts, correspondence, escrow updates, and extension documentation.
  • Participate in additional projects as assigned.

Qualifications:

  • A Bachelor's Degree is preferred.
  • Minimum of 2 years of experience in a mortgage loan servicing, customer service, or collections role.
  • Experience in the loan servicing industry is advantageous.
  • Proficiency in Microsoft Excel is required.

Desired Skills:

  • Outstanding communication and customer service abilities.
  • Strong negotiation skills.
  • Excellent verbal and written communication skills.
  • Professional demeanor when handling challenging conversations with clients.
  • Advanced skills in Excel.
  • Ability to work independently with minimal supervision and meet tight deadlines.
  • Strong prioritization and multitasking capabilities.
  • Effective problem-solving and critical thinking skills.
  • Excellent time management.
  • Familiarity with online search techniques, including skip-tracing solutions.

What We Offer:

  • Competitive salary structure.
  • Bonus potential.
  • A vibrant company culture.
  • Comprehensive medical, dental, and vision benefits.
  • Life, short-term disability, and long-term disability insurance.
  • Additional benefits, including pet insurance, hospitalization, and accidental insurance.
  • 401K plan with company matching.
  • Extensive training programs.
  • Paid time off, sick days, and holidays.
  • Parental leave.
  • Opportunities for professional growth.
  • Convenient location with paid parking.

About Lima One Capital:

Lima One Capital LLC is recognized as a premier lender for real estate investors, specializing in financing solutions for rental properties, fix-and-flip projects, multifamily units, and new construction. Our company has been acknowledged as one of America's fastest-growing businesses and is celebrated for its outstanding workplace culture.



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