Nocturnal Guest Services Coordinator
2 months ago
Peter Boulware Toyota of Columbia is seeking a dedicated full-time Guest Services Coordinator to manage our front desk operations and phone communications. The ideal candidate will possess a solid background in customer relations and will be instrumental in creating a welcoming atmosphere for our guests. Our Guest Services Coordinator is responsible for ensuring that visitors are greeted warmly and professionally upon their arrival. Additionally, they will handle incoming calls, assist customers, and perform various administrative tasks.
What we provide:
- Defined career trajectory, compensation structure, performance expectations, certifications, and personal development plan
- Opportunities for career progression
- Incentives for employee referrals
- Discounts on parts, services, and vehicle purchases for employees
- A comprehensive recognition program for team members
- Engagement in community and charitable activities
- Access to training programs
- Manage a multi-line phone system during evening hours
- Welcome and assist customers and potential clients
- Guide clients to the appropriate departments and inform relevant personnel of their arrival
- Collaborate effectively with sales and other internal teams
- Engage with callers and visitors in a courteous, friendly, and efficient manner
- Maintain a positive demeanor at all times
- Perform additional tasks as required
- Exceptional listening and communication abilities
- Friendly and positive attitude
- Strong comprehension skills
- Capacity to thrive in a fast-paced environment
- Punctual and reliable
- Professional appearance and demeanor
- Willingness to learn and grow in all areas
- Valid driver's license with a clean driving record
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