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Service Support Coordinator

2 months ago

West Columbia, South Carolina, United States Johnson Controls International Full time

Job Summary:

We are seeking a highly organized and detail-oriented HVAC Operations Coordinator to join our team at Johnson Controls International. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our business.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Operations Management: Assist in the management of daily operations, including coordinating with internal teams and external vendors to ensure seamless execution of tasks and projects.
  • Inventory Management: Assist in the management of inventory, including tracking and reporting on stock levels, and ensuring accurate and timely delivery of materials.
  • Reporting and Analytics: Assist in the preparation and analysis of reports, including metrics and key performance indicators (KPIs), to inform business decisions and drive continuous improvement.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of administrative or operations experience or experience supporting an operations team.
  • Skills: Proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage. Strong interpersonal skills to effectively communicate with both internal and external clients.

What We Offer:

  • Equal Employment Opportunity: Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.