Service Operations Coordinator

2 weeks ago


West Columbia, South Carolina, United States Johnson Controls International Full time

Join Our Team

At Johnson Controls International, we are committed to fostering a collaborative environment where innovation thrives. Our team is dedicated to developing impactful solutions that drive progress in the industry. We invite you to bring your unique skills to our diverse workforce, where we provide ample opportunities for personal and professional growth.

What We Provide:

  • Competitive Starting Salary
  • Comprehensive Training Programs
  • Global Career Advancement Opportunities
  • Company Vehicle (where applicable)
  • Referral Incentives
  • Extensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance Coverage
  • 401(k) Plan with Company Match
  • Short-Term and Long-Term Disability Insurance
  • Employee Assistance Programs
  • Wellness Initiatives
  • And More

Your Responsibilities

In this role, you will oversee the scheduling and optimization of service operations. Your primary focus will be to ensure that all commitments to customers regarding service delivery are fulfilled efficiently.

Key Duties Include:

  • Utilizing automated scheduling tools to assign service requests to the most suitable technician based on their skills, territory, and availability.
  • Communicating effectively with customers and team members to resolve scheduling issues and ensure service delivery meets expectations.
  • Monitoring branch performance and compliance with service initiatives, identifying areas for improvement, and implementing corrective actions as necessary.
  • Prioritizing and managing service backorders while tracking and addressing customer concerns.
  • Overseeing technician schedules to ensure customer commitments are met, and providing timely updates regarding service status.
  • Performing additional duties as assigned.

What We Seek

Required Qualifications:

  • 3-5 years of experience in customer service
  • Exceptional communication abilities
  • Strong organizational skills
  • Experience as a fleet scheduler or service coordinator
  • Proficiency in Excel
  • Must be a resident citizen of the United States

Preferred Qualifications:

  • Associate's or Bachelor's degree
  • Experience in a fast-paced work environment or within a SimplexGrinnell District
  • Familiarity with ACE/Oracle systems
  • Knowledge of life safety equipment, including fire alarms and sprinkler systems

Johnson Controls International plc. is an equal opportunity employer and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.



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