Service Operations Coordinator
2 weeks ago
~ Medical, Dental, and Vision Insurance
~ Health Savings Account (HSA)
~ Short-Term and Long-Term Disability Coverage
~ Employee Assistance Program
Role Overview:
This position is pivotal in managing the scheduling and efficiency of service operations. The Service Operations Coordinator will ensure that all customer commitments are fulfilled regarding service delivery.
Utilize the automated scheduling features in Oracle (ACE) to assign service requests to the most suitable technician based on their skills, service areas, customer preferences, technician availability, service contract response times, urgency of the request, and distance to the customer.
Key Responsibilities:- Communicate effectively with customers and team members to address scheduling issues related to service repairs.
- Notify management of potential challenges arising from customer or field feedback and collaborate on resolutions.
- Assess branch performance and adherence to program initiatives, pinpoint areas needing enhancement, and formulate action plans in conjunction with branch or regional management.
- Reallocate tasks as necessary to align with customer expectations, making informed decisions based on current workloads and priorities.
Qualifications:
- 3-5 years of experience in customer service
- Experience as a fleet scheduler or service coordinator
- Proficient in Excel
- Must be a resident citizen of the United States
- Associate's or Bachelor's degree preferred
- Familiarity with ACE/Oracle systems is advantageous
- Knowledge of life safety equipment (fire alarm & sprinkler systems) is preferred.
Equal Opportunity Employer:
Johnson Controls International plc. is committed to equal employment opportunities and affirmative action. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, disability status, or any other characteristic protected by law.
If you require accommodations during the application process due to a disability, please reach out for assistance.
-
Service Center Operations Coordinator
2 weeks ago
West Columbia, South Carolina, United States Southeastern Freight Lines Full timeService Center Operations CoordinatorThis role encompasses a variety of administrative tasks to facilitate the efficient functioning of the Service Center. Key responsibilities include performing duties such as document scanning, assisting with driver check-ins, providing support at the Gate Office, handling cashier responsibilities, and fulfilling...
-
Service Operations Coordinator
2 weeks ago
West Columbia, South Carolina, United States Johnson Controls International Full timeJoin Our TeamAt Johnson Controls International, we are committed to fostering a collaborative environment where innovation thrives. Our team is dedicated to developing impactful solutions that drive progress in the industry. We invite you to bring your unique skills to our diverse workforce, where we provide ample opportunities for personal and professional...
-
Service Operations Coordinator
2 weeks ago
Columbia, South Carolina, United States Heritage Pools, LLC Full timePosition OverviewThe Service Controller plays a crucial role in the management and optimization of service operations. This position is responsible for coordinating daily activities of maintenance and service personnel to ensure efficient workflow and high-quality service delivery.Key ResponsibilitiesRoute Development: Create and manage daily and weekly...
-
Service Operations Coordinator
2 weeks ago
Columbia, South Carolina, United States Heritage Pools, LLC Full timePosition OverviewThe Service Controller plays a crucial role in optimizing the efficiency of our service operations at Heritage Pools, LLC. This position involves a variety of responsibilities aimed at ensuring smooth daily operations and effective communication between field and office teams.Key ResponsibilitiesRoute Development: Design and organize daily...
-
Operations Project Coordinator
2 weeks ago
West Columbia, South Carolina, United States CAPITOL BRIDGE, LLC Full timeJob Title: Operations Project Coordinator (On-Site Call Center)Job Description Capitol Bridge LLC is in search of a skilled OPERATIONS PROJECT COORDINATOR to enhance our leadership team. The Operations Project Coordinator will be required to be present on-site daily and will manage all facets of daily call center functions for various contracts as designated...
-
Utility Operations Coordinator
2 weeks ago
West Columbia, South Carolina, United States Johnson Mirmiran Thompson, Inc. Full timePosition Overview:Johnson Mirmiran Thompson, Inc. is in search of a Utility Coordinator to enhance our team focused on utility operations.Key Responsibilities:The selected individual will be tasked with utility coordination activities, which include:Engaging with utility providers to ensure seamless communication.Coordinating with various stakeholders in the...
-
Utility Operations Coordinator
7 days ago
West Columbia, South Carolina, United States Johnson Mirmiran Thompson, Inc. Full timePosition Overview:Johnson Mirmiran Thompson, Inc. is in search of a dedicated Utility Coordinator to enhance our operational capabilities.Key Responsibilities:The selected individual will undertake utility coordination tasks, working under moderate supervision. This role involves:Establishing communication with utility providers.Facilitating coordination...
-
Utility Operations Coordinator
7 days ago
West Columbia, South Carolina, United States Johnson Mirmiran Thompson, Inc. Full timePosition Overview:Johnson Mirmiran Thompson, Inc. is looking for a Utility Coordinator to support our operations within the Utilities Team.Key Responsibilities:The selected candidate will be tasked with utility coordination responsibilities, which include:Engaging with utility providers to ensure effective communication and collaboration.Coordinating with...
-
Clinical Operations Coordinator
2 days ago
West Columbia, South Carolina, United States Lexington Medical Center Full timeJob SummaryThe Clinical Coordinator serves as a key administrative liaison and resource person throughout the practice, facilitating, coordinating, and overseeing the process of patient care. This role is responsible for clinical staff, staff assignments, vacation calendar, department orientation of new staff, and patient education.Key...
-
Customer Service Operations Specialist
5 days ago
West Columbia, South Carolina, United States Johnson Controls International Full timeJob Summary:The HVAC Service Support Coordinator will play a critical role in ensuring the smooth operation of our service team. This individual will be responsible for managing daily tasks, coordinating with internal teams, and maintaining accurate records.Key Responsibilities:Task Management: Oversee and manage daily tasks, ensuring timely completion and...
-
Staffing Coordinator
7 days ago
West Columbia, South Carolina, United States UHS Full timeWeekend Staffing CoordinatorWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at UHS. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our inpatient and outpatient services.Key Responsibilities:Master Scheduling: Generate, manage, and update master schedules...
-
Service Support Coordinator
4 days ago
West Columbia, South Carolina, United States Johnson Controls International Full timeJob Summary:We are seeking a highly organized and detail-oriented HVAC Operations Coordinator to join our team at Johnson Controls International. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our business.Key Responsibilities:Customer Support: Provide timely and...
-
Service Operations Coordinator
2 weeks ago
Columbia, South Carolina, United States Heritage Pools, LLC Full timePosition OverviewThe Service Controller plays a crucial role in ensuring the efficiency and effectiveness of our service operations at Heritage Pools, LLC. This position involves a variety of responsibilities aimed at optimizing the workflow of our service teams.Key ResponsibilitiesRoute Development: Create and manage daily and weekly schedules for...
-
Clinical Coordinator
2 days ago
West Columbia, South Carolina, United States Lexington Medical Center Full timeJob SummaryLexington Medical Center is seeking a highly skilled and experienced Registered Nurse to fill the role of Clinical Coordinator - Inpatient Operations. As a key member of our nursing team, you will be responsible for providing operational shift oversight, delegating care to staff, and facilitating timely patient admission, transfer, and...
-
Nocturnal Guest Services Coordinator
2 weeks ago
West Columbia, South Carolina, United States Peter Boulware Toyota of Columbia Full timePeter Boulware Toyota of Columbia is seeking a dedicated full-time Guest Services Coordinator to manage our front desk operations and phone communications. The ideal candidate will possess a solid background in customer relations and will be instrumental in creating a welcoming atmosphere for our guests. Our Guest Services Coordinator is responsible for...
-
Service Operations Representative
7 days ago
West Columbia, South Carolina, United States Shimadzu Group Full timeCustomer Service RepresentativeJob Category: Operations Requisition Number: CUSTO001790Job OverviewAs a leading entity in the scientific instruments sector, Shimadzu Scientific Instruments (SSI) is dedicated to delivering exceptional service to our clients. Our commitment to quality and customer satisfaction is paramount, and we are seeking a dedicated...
-
Chain Link Services Coordinator
2 weeks ago
West Columbia, South Carolina, United States AMAROK Inc Full timeCompany OverviewAMAROK is recognized as one of the premier workplaces in South Carolina, providing the Ultimate Perimeter Security solution. Our innovative multi-layered perimeter security system effectively prevents theft and other criminal activities by safeguarding our clients' properties and assets around the clock. Over 5,000 commercial and industrial...
-
Operations Coordinator
5 days ago
Columbia, South Carolina, United States Aldi Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at ALDI. As an Operations Coordinator, you will play a critical role in supporting the operations of our National Services & divisional offices, ensuring the smooth running of our network of stores and warehouses.Key ResponsibilitiesCommunicate...
-
Service Coordinator
2 days ago
Columbia, South Carolina, United States Jim Hudson Automotive Group Full timeJob SummaryWe are seeking a highly motivated and organized Service Dispatcher to join our team at Jim Hudson Automotive Group. As a Service Dispatcher, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a positive and professional work environment.Key...
-
Business Operations Coordinator, FT, Days
4 days ago
West Columbia, South Carolina, United States Prisma Health Full timeJob SummaryThis position plays a vital role in the success of the business unit at Prisma Health. As an integral part of the team, you will be responsible for applying a comprehensive knowledge of departmental operations to manage the business operations.Key ResponsibilitiesCoordinates all operational activities, presentations, and education sessions amongst...