Service Operations Coordinator

2 weeks ago


West Columbia, South Carolina, United States Johnson Controls International Full time
Comprehensive Benefits Package:

~ Medical, Dental, and Vision Insurance

~ Health Savings Account (HSA)

~ Short-Term and Long-Term Disability Coverage

~ Employee Assistance Program

Role Overview:
This position is pivotal in managing the scheduling and efficiency of service operations. The Service Operations Coordinator will ensure that all customer commitments are fulfilled regarding service delivery.

Utilize the automated scheduling features in Oracle (ACE) to assign service requests to the most suitable technician based on their skills, service areas, customer preferences, technician availability, service contract response times, urgency of the request, and distance to the customer.

Key Responsibilities:
- Communicate effectively with customers and team members to address scheduling issues related to service repairs.
- Notify management of potential challenges arising from customer or field feedback and collaborate on resolutions.

- Assess branch performance and adherence to program initiatives, pinpoint areas needing enhancement, and formulate action plans in conjunction with branch or regional management.


- Reallocate tasks as necessary to align with customer expectations, making informed decisions based on current workloads and priorities.

Qualifications:
- 3-5 years of experience in customer service

- Experience as a fleet scheduler or service coordinator

- Proficient in Excel

- Must be a resident citizen of the United States

- Associate's or Bachelor's degree preferred

- Familiarity with ACE/Oracle systems is advantageous

- Knowledge of life safety equipment (fire alarm & sprinkler systems) is preferred.

Equal Opportunity Employer:
Johnson Controls International plc. is committed to equal employment opportunities and affirmative action. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, disability status, or any other characteristic protected by law.

If you require accommodations during the application process due to a disability, please reach out for assistance.



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