Patient Services Coordinator
1 week ago
JOB TITLE:
Front Desk Representative
GENERAL SUMMARY OF DUTIES:
Welcoming patients in a friendly manner
Executing patient check-in processes
Updating and maintaining accurate demographic and insurance details in the system and patient files
Carrying out office opening tasks, managing petty cash, collecting co-pays and co-insurance, and providing assistance to patients as required
Focusing primarily on patient service in the reception area while providing support for phone inquiries and other front office staff
REQUIREMENTS:
High School Diploma with 1-2 years of experience in a healthcare setting
Familiarity with clinic protocols and procedures
Proficiency in computer systems and software
Understanding of medical terminology
Ability to manage multiple tasks simultaneously
Demonstrated compassion and kindness towards patients both in person and over the phone
Maintaining a professional demeanor and positive attitude
Strong written and verbal communication skills along with excellent customer service abilities
Capability to collaborate effectively with medical personnel, management, insurance authorizations, external organizations, and patients
Position requires both sitting and standing typical of a standard office environment
Fast-paced office atmosphere with significant patient interaction
This description serves as a foundational guideline for fulfilling job responsibilities. Duties, knowledge, skills, abilities, and working conditions may adapt as organizational needs change.
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.
Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
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