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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility, LLC. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, collaborating with physicians and medical providers, and ensuring seamless communication throughout the fertility treatment process.
Key Responsibilities- Patient Account Management: Maintain accurate and up-to-date patient financial and insurance information, ensuring timely and efficient processing of patient accounts.
- Scheduling and Coordination: Optimize patient scheduling to maximize treatment room utilization, minimize wait times, and ensure timely completion of fertility treatments.
- Customer Service: Provide exceptional customer service to patients, addressing concerns, and resolving issues in a timely and professional manner.
- Communication and Collaboration: Collaborate with physicians, medical providers, and other team members to ensure seamless communication and coordination throughout the fertility treatment process.
- Benefits and Financial Options: Consult with patients regarding their benefits, coverage, and financial options, providing clear and concise information to support informed decision-making.
- Experience: Minimum 2 years of applicable work experience in a medical office or fertility treatment setting.
- Education: High School diploma required.
- Skills: Extensive knowledge of insurance and benefits, medical terminology, and medical billing; strong communication and interpersonal skills; ability to work independently and as part of a team.
- Competitive Compensation: Competitive pay and bonus structure.
- Comprehensive Training: Ongoing training and development opportunities to support professional growth and success.
- Benefits: Comprehensive medical, dental, and vision benefits, as well as 401(k) matching and paid time off.