Guest Services Operations Manager
2 weeks ago
Job Type:
Full-time
Position Overview:
Reports To: General Manager
Supervises: Guest Services Representatives, Night Audit Team.
Objective: To ensure exceptional service quality for guests by overseeing the operational aspects of the Front Office and guest accounting, thereby upholding established standards and optimizing hotel profitability.
Key Responsibilities:
- Oversee Front Desk personnel: including recruitment, termination, performance assessments, training, and professional growth. Organize staff schedules in alignment with labor benchmarks and anticipated occupancy levels.
- Uphold guest service quality standards. Enhance profitability and guest satisfaction across various hotel departments. Elevate guest satisfaction through improved service delivery, employee training, and a strong quality image.
- Meet financial targets related to revenues and expenses, maximizing profitability within the guest services division.
- Formulate both short-term and long-term financial and operational strategies for the guest services sector that align with the hotel's overall goals. Engage in the annual hotel budget preparation.
- Administer the reservation process to achieve optimal room occupancy and average daily rates through effective suggestive selling techniques.
- Implement protocols for credit management and financial transactions, ensuring the security of funds, guest safety, and emergency readiness.
- Address guest complaints related to the department and ensure appropriate corrective measures are taken.
- Encourage staff to utilize guest interaction skills effectively. Acknowledge and reward employees who meet or exceed guest expectations.
- Perform additional duties as assigned.
Essential Skills:
- Ability to analyze and interpret business records and statistical data; understand policies set by management.
- Proficient in mathematical skills for financial analysis and budget preparation.
- Knowledge of governmental regulations affecting business operations.
- Capable of making informed business decisions based on production reports and relevant data.
- Skilled in planning and organizing the work of others.
- Adept at managing frequent changes and interruptions.
Qualifications:
Education:
- Bachelor's Degree in Management, Hotel Administration, Business, or a related field.
- At least 1 year of experience in night audit, 2 years in front desk operations, and 1 year in direct sales or retail; or an equivalent combination of education and experience.
Compensation:
$66,560.00 annually
-
Guest Services Operations Manager
2 weeks ago
Sacramento, California, United States G&B HOTEL EMPLOYEE LEASING LLC Full timeReports To: General ManagerSupervises: Guest Services Representatives, Night Audit Team.Job Purpose: To ensure the delivery of exceptional service quality to guests by overseeing the Front Office operations and guest accounting, thereby upholding established operational standards and enhancing the profitability of the hotel.Job Responsibilities:Oversee Front...
-
Guest Services Operations Supervisor
2 weeks ago
Sacramento, California, United States Dimension Hospitality LLC Full timePosition Title:Guest Services Operations SupervisorDepartment:RoomsCompany:Dimension Hospitality LLCReports To:General Manager, Director of Rooms, Assistant General ManagerSupervises:Reservations, Guest Services Representatives, PBX Operators, Bell Staff, Concierge, Night Audit Team.Job Objective:The primary goal of this role is to ensure exceptional service...
-
Guest Services Associate
6 days ago
Sacramento, California, United States Ace Parking Full time**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Parking Attendant at Ace Parking. As a key member of our operations team, you will be responsible for providing exceptional guest services and ensuring a seamless parking experience for our clients.**Key Responsibilities:**Provide warm and welcoming...
-
Guest Services Cleaning Associate
2 weeks ago
Sacramento, California, United States Service Companies Full timePosition Title: Public Area Maintenance SpecialistCompany Overview: The Service Companies is a leading provider of comprehensive managed services, staffing solutions, and specialized engineering services tailored for the hospitality, gaming, and facility management sectors. We pride ourselves on delivering exceptional service to a diverse clientele across...
-
Guest Service Agent
2 months ago
Sacramento, California, United States Westin Sacramento Full timeGuest Service Agent Opportunity:Welcome guests with a friendly and courteous attitude in accordance with hotel standards. Responsibilities include registering guests, handling payments, making reservations, and resolving guest complaints promptly. Uphold sustainability guidelines and practice safe work habits. Previous customer service experience or...
-
Security and Guest Services Representative
6 days ago
Sacramento, California, United States WSManagement Inc Full timeJob Summary:As a Security Officer with WSManagement Inc, you will play a vital role in maintaining the safety and security of our hotel and its property. Your primary responsibility will be to ensure the well-being and security of our guests and their personal belongings. You will provide exceptional guest services while upholding all company policies and...
-
Airport Guest Service Representative
3 days ago
Sacramento, California, United States Hawaiian Airlines Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hawaiian Airlines. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable travel experience.Key ResponsibilitiesProvide personalized service to guests, responding to...
-
Guest Services Associate
6 days ago
Sacramento, California, United States Hyatt Hotels Full timeJob Summary:We are seeking a skilled Transportation Coordinator to join our team at Hyatt Hotels. As a key member of our Guest Services team, you will be responsible for ensuring the safe and efficient transportation of our guests to local attractions within a close radius to the hotel.Key Responsibilities:Transport guests to local attractions in a safe and...
-
Food Service Operations Manager
2 weeks ago
Sacramento, California, United States New Horizon Foods Full timeFood Service Operations ManagerLocation: Golden ValleySchedule: Monday - Friday, 8 AM - 3 PMHours: 35-40 hours per weekNote: No holidays and no weekendsWe are looking for a Food Service Operations Manager to oversee our dining services. The successful candidate will possess a positive demeanor, outstanding customer service abilities, and the capability to...
-
Hotel Operations Manager
4 days ago
Sacramento, California, United States WS Management Full timeJob DescriptionJob Summary:We are seeking a highly experienced and skilled Hotel General Manager to lead our team at WS Management. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Operations Management:...
-
Lead Valet Operations Coordinator
2 weeks ago
Sacramento, California, United States Parking Management Services Full timeJob OverviewLocationRemoteEmployment TypeFull-Time / Part-TimeEducation RequirementNo formal education requiredCompensation$17.50 per hour plus tips and bonusesWork ScheduleFlexible shifts availableRole SummaryCompany: Parking Management ServicesPosition: Lead Valet Operations CoordinatorCompensation: Hourly wage plus tips and bonus potentialAre you ready to...
-
Bar Operations Manager
5 days ago
Sacramento, California, United States Kimpton Hotel Full timeAbout the RoleWe are seeking a highly skilled and experienced Bar Operations Manager to join our team at Kimpton Sawyer Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing the day-to-day operations of our bar and lounge outlets, and ensuring that our guests have a memorable and...
-
Kitchen Operations Manager
6 days ago
Sacramento, California, United States The Exchange Full timeAbout The ExchangeThe Exchange is a dynamic hospitality company that prides itself on delivering exceptional guest experiences. As a Hotel Line Cook, you will be an integral part of our culinary team, responsible for preparing and presenting high-quality dishes that exceed our guests' expectations.Key Responsibilities:• Prepare food of consistent quality,...
-
Restaurant Operations Manager
6 days ago
Sacramento, California, United States Legends International Full timeJob SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Legends International. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a clean and safe environment for our guests.Key...
-
Sacramento, California, United States Target Full timeStarting Hourly Rate: $16.75 USD per hour ABOUT TARGET As a leading retailer and a Fortune 50 company, Target employs over 400,000 team members globally. We are committed to helping families experience the joy of everyday life. Our dedication to community engagement is at the heart of our operations, as we invest in the places where we live, work, and play....
-
Maintenance Operations Manager
6 days ago
Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full timeJob SummarySpringHill Suites by Marriott Sacramento Natomas is seeking a highly skilled Maintenance Supervisor to oversee the daily operations of our maintenance department. As a key member of our team, you will be responsible for ensuring the smooth functioning of our facilities, providing exceptional guest experiences, and maintaining a safe and clean...
-
Beverage Connoisseur and Guest Ambassador
6 days ago
Sacramento, California, United States Fixins Soul Kitchen Full time**Job Summary**Fixins Soul Kitchen is seeking a skilled and charismatic Bartender to join our team. As a Bartender at Fixins, you will be responsible for providing exceptional service to our guests, managing the bar area, and maintaining a clean and organized environment.**Key Responsibilities**Provide impeccable service to guests, ensuring a positive and...
-
Support Manager for Restaurant Operations
1 week ago
Sacramento, California, United States Perkins Restaurants Full timeJoin Our Team at Perkins RestaurantsBenefits & Perks:Educational Assistance through DeVry University with complimentary laptop**Eligibility for Immediate Family MembersCompetitive Compensation with Service Award IncentiveDaily Pay Options AvailableComprehensive Health Benefits including Medical, Dental, Vision, and more***401(k) Retirement Savings Plan with...
-
Maintenance Supervisor
3 days ago
Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full timeJob SummaryAs a key member of the SpringHill Suites by Marriott Sacramento Natomas team, the Maintenance Supervisor - Operations Manager will be responsible for overseeing the daily operations of the Maintenance Department. This includes supervising personnel, managing department budgets, and ensuring that all maintenance tasks are completed in a timely and...
-
Customer Service Representative
4 days ago
Sacramento, California, United States CALIFORNIA PATROL OPERATIONS Full timeJob OverviewAt California Patrol Operations, we are seeking a highly skilled and dedicated individual to join our team as a Dispatcher Swing Shift. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our dispatch center.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...