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Security and Guest Services Representative
2 months ago
Job Summary:
As a Security Officer with WSManagement Inc, you will play a vital role in maintaining the safety and security of our hotel and its property. Your primary responsibility will be to ensure the well-being and security of our guests and their personal belongings. You will provide exceptional guest services while upholding all company policies and procedures.
Duties and Responsibilities:
- Conduct regular foot patrols of the hotel's interior and perimeter to identify potential security risks or undesirable conditions.
- Respond to emergency situations, such as fires or other safety hazards, in a calm and rational manner.
- Handle undesirable conduct, violations of company policy, and civil laws as warranted for the security and safety of guests, employees, patrons, and property.
- Answer security calls and respond in a timely manner based on priority.
- Be knowledgeable about hotel and guestroom locking systems.
- Deliver requested items to guest rooms as needed.
- Comply with company standards and regulations to ensure safe and efficient hotel operations.
- Be aware of all visitors entering/exiting the property and notify management of any suspicious activity.
- Conduct exterior and interior patrols of the hotel premises on a regular basis.
- Inspect each entrance/exit to ensure proper closure and report any malfunction to management.
- Assist guests with room location and access as needed.
- Respond to accidents, contact authorities and EMS as necessary, and report to management as required.
- Respond to guest requests and re-direct to appropriate departments as needed.
- Complete documentation and reporting of all security/loss prevention-related incidents.
- Ensure pool and fitness center hours and other general hotel rules are enforced.
- Manage difficult/noisy guests following company procedures.
- Remain aware of all potential security problems/unusual or suspicious situations and report them to management.
- Escort unwelcome persons from the property in a safe manner.
- Support other departments as needed with cleaning and maintenance support.
- Follow all company safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by supervisors.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Transport guests safely and courteously in the company vehicle in a timely manner.
Required Skills and Abilities:
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Ability to interact with guests in a pleasant, friendly way.
- Always follow established safety procedures.
- Be knowledgeable about the property's layout, facilities, and services.
- Know emergency procedures, safety data sheets, safety precautions, and safe work habits.
- Able to work a varied schedule, including holidays, weekends, and nights, as the business dictates.
