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Hotel Operations Manager

2 months ago

Sacramento, California, United States WS Management Full time
Job Description

Job Summary:

We are seeking a highly experienced and skilled Hotel General Manager to lead our team at WS Management. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities:

  • Operations Management: Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Guest Relations: Train staff to deliver exceptional guest service, handle guest complaints, and resolve issues in a timely and professional manner.
  • Team Leadership: Foster a positive work environment, motivate team members, and conduct regular meetings and training sessions.
  • Financial Management: Review financial reports, manage costs, and develop strategies to improve financial performance.
  • Compliance and Safety: Maintain a proactive approach to issues, perform routine audits, and ensure compliance with company and brand standards.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum 3 years of hotel management experience, preferably in both Rooms and Food and Beverage.
  • Proven leadership qualities, a minimum of 5 years of hands-on management experience.
  • Effective verbal and written communication skills.
  • Knowledge of hotel operations, including sales/marketing plans, security and safety programs, personnel and labor relations, and hospitality law.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k)
  • Employee discounts on hotel stays and services
  • Professional development opportunities