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Customer Service Specialist, Merchandise Operations

2 months ago

Sacramento, California, United States Target Full time

Starting Hourly Rate: $16.75 USD per hour

ABOUT TARGET

As a leading retailer and a Fortune 50 company, Target employs over 400,000 team members globally. We are committed to helping families experience the joy of everyday life. Our dedication to community engagement is at the heart of our operations, as we invest in the places where we live, work, and play. We prioritize building relationships, nurturing talent, and creating opportunities for growth, all while succeeding as one cohesive team. Our core purpose drives our values and influences our work culture, fostering an environment where we care, grow, and achieve together.

In this role, you will enhance the shopping experience for our guests in our smaller format stores, ensuring that each visit is enjoyable and memorable.

ABOUT SMALL FORMAT STORES

Our small format stores are designed to provide a consistent and seamless experience for our guests. You will ensure that products are well-stocked, accurately priced, and properly displayed on the sales floor. As a team member, you will excel in various operational areas, including cashiering, stocking, and maintaining presentation standards. Your focus will be on delivering exceptional service, customizing each interaction, and anticipating guest needs.

At Target, we believe in providing our team members with meaningful experiences that help them develop skills for their careers. As a Small Format Team Member, you will gain:

  • Insight into guest service principles and the ability to foster a guest-first culture.
  • Experience in retail fundamentals, including sales trends, pricing strategies, inventory management, and process optimization.
  • Skills in managing daily and weekly workloads to support business objectives and achieve sales targets.
Typical Responsibilities:
  • Welcome guests with genuine greetings.
  • Observe guest behavior to assess their needs and tailor your approach accordingly.
  • Engage with guests authentically, asking questions to better understand their requirements.
  • Be knowledgeable about store tools, products, and services to enhance the guest experience.
  • Express gratitude to guests for choosing to shop with us.
  • Assist guests while completing your tasks with minimal disruption.
  • Ensure the sales floor is fully stocked and organized.
  • Restock and display products effectively.
  • Implement pricing changes and ensure accurate signage across departments.
  • Conduct inventory audits to maintain accuracy.
  • Support major transitions and store initiatives.
  • Maintain cleanliness and organization in all areas of the store.
  • Accurately process inbound deliveries to ensure inventory integrity.
  • Participate in backroom audits and maintain organization.
  • Follow safety protocols and demonstrate ethical conduct.
  • Assist with guest services, including cashiering and order pickups.
  • Perform other duties as needed based on business requirements.
WE ARE LOOKING FOR:

  • A passion for working in a dynamic and energetic environment.
  • A commitment to providing exceptional service that makes guests love shopping with us.
  • An interest in stocking, setting, and selling Target products.
  • A willingness to work in a fast-paced environment, especially during peak times.
Essential Skills:
  • A welcoming and helpful demeanor towards guests and team members.
  • Ability to adapt to current technology.
  • Capability to work independently and collaboratively.
  • Quick problem-solving skills for guest inquiries.
  • Attention to detail and ability to follow multi-step processes.
ADDITIONAL EXPECTATIONS:
  • Accurate handling of cash register operations.
  • Ability to climb ladders as needed.
  • Efficiently move and handle merchandise, including lifting items up to 40 pounds.
  • Flexibility in work schedule, including nights, weekends, and holidays.
Target is committed to providing reasonable accommodations during the application process as required by law.