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Lead Valet Operations Coordinator

2 months ago

Sacramento, California, United States Parking Management Services Full time
Job Overview

Location
Remote

Employment Type
Full-Time / Part-Time

Education Requirement
No formal education required

Compensation
$17.50 per hour plus tips and bonuses

Work Schedule
Flexible shifts available

Role Summary

Company: Parking Management Services

Position: Lead Valet Operations Coordinator

Compensation: Hourly wage plus tips and bonus potential

Are you ready to take your customer service skills to the next level and lead a team dedicated to providing exceptional guest experiences?

At Parking Management Services, we pride ourselves on delivering outstanding service in the valet parking industry. As a Lead Valet Operations Coordinator, you will play a crucial role in ensuring that our guests receive top-notch service at high-end hotels, events, and more.

Why Join Us?

Parking Management Services is not just a job; it’s a career opportunity that fosters growth and success. We offer a collaborative work environment that recognizes and values your contributions. In this role, you will earn a competitive hourly wage, enhanced by tips and bonuses.

Key Responsibilities:
  • Oversee and manage valet operations and staff.
  • Address guest inquiries, concerns, and service issues promptly.
  • Ensure adherence to attendance and timekeeping protocols.
  • Conduct regular team meetings to share important updates.
  • Foster a positive and cooperative work atmosphere.
  • Communicate effectively with team members, guests, and management.
  • Supervise proper handling of tips and ensure accurate reporting.
  • Anticipate guest needs and resolve issues proactively.
  • Ensure safe and efficient vehicle parking and retrieval.
  • Follow established procedures for any incidents involving guests or staff.
  • Maintain a safe working environment for all employees and guests.
  • Perform additional duties as assigned by management.

Work Environment and Physical Requirements:
  • This position requires working outdoors in various weather conditions and may involve standing for extended periods.
  • Physical demands include running to and from vehicles and handling luggage weighing up to 50 pounds.

Qualifications:
  • Must be at least 18 years of age.
  • Previous customer service experience is preferred.
  • Basic math skills are necessary.
  • A valid driver’s license is required.
  • Must pass background checks and motor vehicle record checks.
  • Ability to drive both automatic and manual transmission vehicles.
  • Must be able to use personal mobile devices for work-related communication.

Benefits:
  • Competitive salary based on experience.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to lead and develop a talented team of valets.
  • Access to professional development and training opportunities.

About Parking Management Services:

Parking Management Services is a leading provider of valet parking solutions, dedicated to delivering exceptional service in the hospitality sector. We strive to build strong relationships with our clients through unparalleled customer service. We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.