Guest Service Agent

1 month ago


Sacramento, California, United States Westin Sacramento Full time

Guest Service Agent Opportunity:

Welcome guests with a friendly and courteous attitude in accordance with hotel standards. Responsibilities include registering guests, handling payments, making reservations, and resolving guest complaints promptly. Uphold sustainability guidelines and practice safe work habits. Previous customer service experience or equivalent training required.

Your Growth Path:

  • Front Desk Supervisor or Sales Coordinator
  • Front Office Manager or Sales Manager

Your Focus:

  • Greet and assist guests
  • Register guests and assign rooms
  • Handle payment methods and credit verification
  • Make reservations and confirm bookings
  • Resolve guest complaints efficiently
  • Ensure guest satisfaction
  • Practicing safe work habits

Your Background and Skill:

  • High School diploma or equivalent preferred
  • Previous customer service experience required
  • Knowledge of PMS systems preferred

Work Environment and Context:

  • Varied work schedule, including holidays and weekends
  • Physical requirements include standing, walking, pushing, lifting, bending, and reaching

About Us:

Our upscale hotel, located in proximity to a variety of attractions, offers a serene environment for both leisure and business travelers. Enjoy luxurious accommodations, award-winning spa services, and on-site dining options. Join our team to provide excellent guest service and uphold our commitment to equal opportunity employment.



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