Membership Services Coordinator
1 week ago
The American Association for Marriage and Family Therapy (AAMFT) is seeking a committed Membership Services Coordinator to deliver outstanding support to existing and prospective members. This role involves addressing inquiries regarding AAMFT's offerings, including programs, products, events, and services, with promptness and precision, thereby fostering member satisfaction and loyalty.
Under the supervision of the Membership Services Manager, the Coordinator will be instrumental in enhancing membership involvement, recruitment, and retention strategies. Key duties include adhering to AAMFT's Core Values, maintaining professional communication standards, and participating in outreach activities.
Core Responsibilities:
- Adhere to AAMFT's Core Values in all member interactions.
- Provide precise answers to member inquiries.
- Maintain a high standard of professional communication with members and clients.
- Draft clear and effective customer service communications.
- Identify and suggest solutions for system-related challenges.
- Engage in proactive membership outreach initiatives.
- Ensure accurate data management within the iMIS database.
- Support additional tasks as required.
Qualifications and Skills:
- A Bachelor's degree is mandatory.
- 1-3 years of experience in sales, marketing, or customer service is preferred.
- Ability to work remotely with occasional in-person meetings.
- Strong skills in both independent and collaborative work.
- Results-driven with effective time management abilities.
- Proficiency in iMIS and MS Office Suite is essential.
- Experience in a membership department or nonprofit organization is advantageous.
Compensation and Benefits:
- Competitive salary along with a comprehensive benefits package.
Application Process:
- Applicants should include salary expectations.
- A writing sample must be submitted alongside the resume.
Important Note:
- Please refrain from making phone inquiries.
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