Healthcare Service Coordinator

7 days ago


Alexandria, Virginia, United States Inova Health System Full time

Job Summary

The Oncology Patient Access Specialist plays a vital role in ensuring a seamless patient experience at Inova Health System. This position requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Customer Service: Provide exceptional service to patients, families, and healthcare providers by identifying and meeting their needs in a timely and professional manner.
  • Intake Coordination: Coordinate patient intake processes, including scheduling appointments, collecting medical and financial information, and ensuring accurate and complete documentation.
  • Problem Resolution: Resolve patient complaints and concerns in a courteous and professional manner, escalating issues as necessary to ensure timely resolution.
  • Communication: Communicate effectively with patients, families, healthcare providers, and other stakeholders to ensure seamless coordination of care.
  • Quality Improvement: Identify opportunities for process improvement and implement changes to enhance patient satisfaction and quality of care.

Requirements

  • Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle, or customer service setting.
  • Education: High School diploma or equivalent.


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