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Automotive Service Coordinator
2 months ago
Position Title: Service Dispatcher
Location: Ourisman Chrysler Jeep Dodge Ram
Employment Type: Full-Time
Reports To: Service Manager
Role Summary: The Service Dispatcher is essential for the efficient functioning of the service department within the dealership. This role involves managing service bookings, liaising with technicians, and delivering outstanding customer service. The ideal candidate will possess excellent organizational skills, strong communication capabilities, and a genuine enthusiasm for the automotive sector.
Key Responsibilities:
- Appointment Management: Schedule service appointments effectively, ensuring technician workloads are balanced and wait times are minimized.
- Customer Engagement: Welcome and assist customers upon arrival, collect necessary information, and resolve any inquiries or issues they may have.
- Work Order Administration: Generate and oversee work orders, making sure all pertinent information is accurately documented and communicated to the service team.
- Technician Assignment: Allocate service tasks to technicians based on their expertise and availability, while monitoring progress to guarantee timely completion of repairs and maintenance.
- Communication Facilitation: Serve as a bridge between customers and technicians, providing updates on service progress and addressing any concerns that may arise during the service process.
- Parts Coordination: Keep track of parts inventory and collaborate with the parts department to ensure necessary components are available and ordered as required.
- Quality Control: Ensure adherence to all service protocols and that work is performed to the highest quality standards.
- Customer Follow-Up: Conduct follow-up communications to confirm customer satisfaction and address any post-service concerns.
- Record Maintenance: Keep precise records of service activities, including appointments, completed work, and customer interactions.
- Administrative Duties: Carry out various administrative tasks such as data entry, filing, and maintaining departmental reports.
Qualifications:
- Experience: Prior experience in a service dispatcher role or a similar position within the automotive industry is preferred.
- Skills: Strong organizational and multitasking abilities; excellent communication and interpersonal skills; proficiency in dealership management software and Microsoft Office Suite.
- Customer Service: Proven ability to deliver exceptional customer service and manage challenging situations with professionalism and empathy.
- Technical Knowledge: Basic understanding of automotive repair and maintenance is advantageous.
- Education: High school diploma or equivalent; additional certification or training in automotive service management is a plus.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Occasionally lift or move items weighing up to 25 pounds.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Employee discounts on services and parts
- And more
Application Process: Interested candidates are encouraged to submit their resume and cover letter with the subject line indicating their application for the Service Dispatcher position. Ourisman Chrysler Jeep Dodge Ram is an equal-opportunity employer and welcomes applications from all qualified individuals.
