Vehicle Service Coordinator

1 week ago


Alexandria, Virginia, United States Walker BMW Mercedes Full time
Walker BMW Mercedes Automotive Service Consultant

Overview

The Automotive Service Consultant plays a crucial role in driving service sales and maximizing profit margins while ensuring a high level of customer satisfaction.

Perks

  • Attractive bonus structure
  • Comprehensive health benefits including Medical, Dental, and Vision
  • 401K retirement savings plan
  • Life insurance options
  • Career advancement opportunities
  • Employee discounts on services
  • Paid training programs

Key Responsibilities

  • Greet all service customers in a friendly and professional manner
  • Respond to service customers promptly, acknowledging their presence within 10 seconds
  • Utilize service tools effectively to improve customer satisfaction and sales
  • Present various service options to customers
  • Assess customer needs and generate repair orders accordingly
  • Check for any open recalls on vehicles
  • Keep customers updated on the status of their repairs
  • Prepare and oversee repair orders on a daily basis
  • Coordinate with warranty companies as needed
  • Review completed repairs with customers to ensure satisfaction
  • Provide estimates for non-warranty repair costs
  • Handle phone inquiries and manage appointment scheduling
  • Offer shuttle services to customers
  • Manage sublet repairs when necessary
  • Conduct research on vehicle history and callbacks
  • Perform additional assigned tasks as required

Requirements

  • At least one year of experience in automotive repair
  • Strong mechanical aptitude
  • Excellent communication skills
  • Professional demeanor

Schedule: Monday to Friday, 7:30 AM - 5:30 PM



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