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Office Coordinator for Construction Services

2 months ago

Alexandria, Virginia, United States SERVPRO of AlexandriaMarltonMorningside Full time
Position Overview

As an integral member of our team at SERVPRO of Alexandria/Marlton/Morningside, the Office Coordinator will play a crucial role in ensuring smooth operations within our Construction Department. This position is designed for individuals who thrive in dynamic environments and are passionate about delivering exceptional service.

Benefits:
  • 401(k) Plan
  • Company Events
  • Competitive Compensation
  • Dental Coverage
  • Employee Discounts
  • Complimentary Snacks & Beverages
  • Health Insurance
  • Career Advancement Opportunities
  • Paid Time Off
  • Training & Development Programs
  • Vision Coverage
  • Wellness Resources

Are you dedicated to assisting others during challenging times?

Join our team as an Office Coordinator, where your contributions will make a significant impact daily. We are committed to restoring properties affected by fire and water damage, ensuring that our clients experience a seamless recovery process.

Key Responsibilities:
  • Deliver outstanding customer service to clients and stakeholders
  • Answer incoming calls and warmly welcome visitors
  • Manage lead calls and job referrals efficiently
  • Conduct precise data entry and maintain accurate records
  • Coordinate job scheduling and crew assignments
  • Perform general administrative tasks as needed
  • Oversee job file status and conduct audits
  • Maintain work-in-progress (WIP) files
  • Ensure compliance with client requirements
  • Prepare preliminary estimates for projects
  • Facilitate daily job file coordination
  • Support internal and external communication efforts
Qualifications:
  • Minimum of 1 year of experience in administrative or office roles
  • Proficient in current business software applications
  • Experience in the cleaning, restoration, or insurance sectors is preferred
  • Strong customer service background with quality assurance skills
  • Excellent written and verbal communication abilities
  • Ability to maintain composure in high-pressure situations
  • Exceptional organizational skills and attention to detail
  • Self-motivated and results-driven
  • Capable of thriving in a fast-paced, collaborative office setting
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel)
  • Willingness to learn new software, including proprietary systems
  • High School Diploma/GED required; Associate's or Bachelor's degree preferred
  • Must successfully complete a background check as per applicable laws

All employees at SERVPRO of Alexandria/Marlton/Morningside are employed by and under the supervision of an independently owned and operated SERVPRO Franchise.