Facilities Operations Manager

2 weeks ago

Bozeman, Montana, United States Nelson Partners Student Housing Full time

The Facilities Operations Manager plays a crucial role in enhancing resident satisfaction and ensuring the longevity of the property assets. This position is tasked with overseeing all necessary maintenance activities to uphold the visual appeal and overall quality of the property, which includes preparing units for new residents, addressing maintenance needs for current tenants, managing grounds, preserving assets, implementing preventative maintenance, and maintaining recreational facilities.


Key Responsibilities:

  • Facilitate regular maintenance team meetings and address any urgent matters as they arise.
  • Ensure a tidy, professional, and OSHA-compliant work environment.
  • Track and report staff attendance.
  • Oversee the maintenance operations across the property.
  • Conduct daily inspections of the community.
  • Establish and uphold a preventative maintenance program.
  • Comply with the policies and procedures set forth by Nelson Partners.
  • Safeguard the confidentiality of resident and company information.
  • Delegate tasks, supervise, and assess vendor performance.
  • Contribute to the development of the annual budget and maintenance-related budget allocations.
  • Procure necessary supplies and components while adhering to budgetary constraints.
  • Identify and implement cost-reduction strategies.
  • Assist the Property Manager in the bidding process for capital projects and contract negotiations.
  • Maintain documentation and receipts for all company expenditures.
  • Manage maintenance personnel, including recruitment, ongoing training, and development.
  • Understand and surpass the expectations of residents.
  • Foster a sense of community among residents and staff.
  • Maintain effective communication with residents and their families.
  • Follow up on completed maintenance requests to ensure resident satisfaction.
  • Promote a positive community atmosphere for both residents and staff, encouraging participation in events and activities.
  • Support the Property Manager in organizing and executing successful transitions.
  • Ensure timely completion of service requests.
  • Be available for emergency calls during weekends and after hours.
  • Understand, communicate, and enforce community safety protocols, emergency procedures, and fire evacuation plans, providing necessary emergency response and resources.
  • Document and address resident behaviors that contravene legal or community lease agreements.
  • Identify and mitigate safety and security risks.
  • Prepare and submit incident reports.
  • Manage emergencies in collaboration with the corporate team.
  • Occasionally work in environments with moving mechanical parts, fumes, airborne particles, toxic or caustic chemicals, and varying weather conditions.
  • Work in a moderate noise environment.
  • Communicate effectively with residents.
  • Respond promptly to resident service requests and concerns.
  • Listen to resident feedback calmly and openly.
  • Exhibit customer service skills by treating residents, colleagues, supervisors, and vendors with respect, addressing inquiries calmly and openly.
  • Respond sensitively to maintenance service concerns and demonstrate urgency in completing work orders.

Compensation: $50,000-$60,000


Qualifications:

  • Must provide personal hand tools unless prohibited by state law; knowledgeable in the safe use and maintenance of hand tools, power tools, mechanical equipment, and measuring devices.
  • Ability to apply logical reasoning to identify and resolve issues.
  • Strong customer service and interpersonal communication skills to effectively engage with residents, clients, team members, and other business contacts.
  • Ability to read, write, and communicate effectively to represent company management and assist internal team members and external visitors.
  • Proficiency in internet usage, word processing, spreadsheets, and database management to maintain records and provide information for managerial use (experience with property management systems preferred).
  • Ability to operate office equipment such as copiers, faxes, calculators, postage meters, and multi-line telephone systems.
  • Mathematical skills to perform basic calculations necessary for various financial, administrative, and legal documents.

Requirements:

  • Minimum of five (5) years of experience in a lead maintenance technician or supervisory role.
  • Five (5) years of experience in electrical, plumbing, and appliance repair.
  • Experience with high-rise and/or multi-level building structures.
  • Proven expertise in all facets of maintenance operations.
  • Strong organizational, analytical, and decision-making abilities.
  • Excellent communication, management, and interpersonal skills.
  • HVAC certification and CPO certification required.
  • Major mechanical certifications and/or extensive knowledge preferred.
  • Computer literacy preferred.
  • Availability for on-call rotation and after-hours emergencies.
  • Flexibility in scheduling to accommodate business operations, which may include mornings, afternoons, evenings, weekends, or a combination thereof.

Physical Requirements:

  • Regularly required to stand, use hands to handle or feel, reach with hands and arms, and communicate verbally.
  • Frequently required to walk and sit.
  • Occasionally required to stoop, kneel, crouch, or crawl.
  • Must occasionally lift and move up to 50 pounds.
  • Physical demands are representative of those required to perform essential job functions successfully. Reasonable accommodations may be made for individuals with disabilities.

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