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Club Operations Manager

2 months ago

Bozeman, Montana, United States PF Management Group Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Club Manager to oversee the daily operations of our fitness center. As a key member of our management team, you will be responsible for ensuring a positive and motivating work environment, while also driving business growth and profitability.

Key Responsibilities:

  • Staff Management:
    • Create staffing schedules to ensure adequate coverage and minimize labor costs.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
    • Prepare and submit all HR-related forms in a timely manner.
    • Resolve employee issues or concerns in a professional manner.
    • Manage disciplinary/termination activities.
    • Provide backup support for any employee who is absent.
  • Customer Service/Front Desk Activities:
    • Greet members and guests, providing exceptional customer service and making them feel welcome.
    • Answer phone calls in a friendly manner and assist callers with various questions.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Member Accounts:
    • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
    • Authorize expenditures and refunds.
  • Club Cleanliness and Maintenance:
    • Keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep, such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Ensure restrooms are clean, stocked, and clutter-free by creating and following a routine cleaning schedule.
    • Oversee the safety of employees, members, and club property by determining when equipment or facilities need repair and communicating with the Facilities Maintenance team in a timely manner.
  • Miscellaneous:
    • Oversee the ordering of club supplies using specific budgets based on club requirements.
    • Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually). Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

Qualifications:

  • 1 year of management experience is preferred, preferably in a fast-paced and high-volume environment.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Current CPR Certification required (if not currently certified, we will schedule certification).
  • Basic computer proficiency (Microsoft Office Suite).
  • Superior problem-solving skills. Exceptional leadership and diplomacy skills.
  • A passion for health and fitness.
  • Experience in a multi-unit organization is a plus.

Physical Demands/Requirements:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 lbs. Will occasionally encounter toxic chemicals during shift.

Shift Requirements:

  • 10 hour shift
  • 8 hour shift
  • Day Shift