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Restaurant Operations Manager

2 months ago

Bozeman, Montana, United States Revelry Full time

We are seeking an experienced and motivated Restaurant Operations Manager to lead our team at Revelry, a popular, locally owned and operated restaurant in downtown Bozeman, Montana. The ideal candidate will have a strong background in restaurant management and a passion for delivering exceptional customer service.

  • Leadership and Team Management: The Restaurant Operations Manager will be responsible for leading and coaching all front-of-house (FOH) managers and staff members, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Staff Development and Training: The Restaurant Operations Manager will be responsible for hiring, training, and continuing to mentor all FOH staff members, ensuring they are equipped to handle a variety of customer service scenarios.
  • Scheduling and Staffing: The Restaurant Operations Manager will oversee the FOH schedule to ensure proper staffing levels in each FOH position, ensuring that customers receive prompt and attentive service.
  • Operations and Systems: The Restaurant Operations Manager will be responsible for adhering to, overseeing, and continuing to improve systems and protocols, ensuring that all staff members are aware of and follow established procedures.
  • Performance Management: The Restaurant Operations Manager will ensure that all staff members receive scheduled feedback, understand their performance, and are aware of opportunities for growth and development.
  • Marketing and Community Outreach: The Restaurant Operations Manager will be responsible for managing marketing, advertising, and community outreach efforts, ensuring that the restaurant remains visible and attractive to customers.
  • Employee Handbook and Protocols: The Restaurant Operations Manager will ensure that the employee handbook, job descriptions, and training protocols are followed, ensuring that all staff members are aware of their responsibilities and expectations.
  • Shift Leadership: The Restaurant Operations Manager will lead successful shifts as a floor manager, ensuring that customers receive exceptional service and that the restaurant operates efficiently.

Requirements and Qualifications:

  • Restaurant Management Experience: The ideal candidate will have multiple years of restaurant management experience, with a strong background in customer service and staff development.
  • Leadership and Communication Skills: The Restaurant Operations Manager will possess excellent communication and leadership skills, with the ability to motivate and inspire staff members to deliver exceptional customer service.
  • Hospitality and Customer Service: The ideal candidate will have a comprehensive understanding of hospitality and customer service, with the ability to provide exceptional service to customers.
  • Restaurant Operations Knowledge: The Restaurant Operations Manager will have a strong understanding of restaurant operations, including COGS, food cost, labor cost, beverage cost, and profit and loss statements.
  • Multitasking and Pressure Management: The ideal candidate will be able to multitask and work under pressure, with the ability to remain calm and composed in fast-paced environments.
  • Ownership and Professionalism: The Restaurant Operations Manager will have an ingrained sense of ownership and acceptance of responsibility, with the ability to display professionalism on and off the clock.
  • Availability: The ideal candidate will be available to work nights, weekends, holidays, and the highest volume times of the year.

Compensation and Benefits:

  • Annual Base Salary: The Restaurant Operations Manager will receive an annual base salary of $75,000 to $100,000+, with the potential for a margin bonus.
  • Employee Benefits: The Restaurant Operations Manager will receive shift meals, 10 days paid time off (PTO), and the opportunity to join the employee health insurance plan, with vision and dental add-ons available.