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On-Site Operations Coordinator

2 months ago

Queens, New York, United States Mobile Health Full time
About Mobile Health

Mobile Health is a leading provider of occupational health and employment-related screening services across the United States. With a strong presence in New York City and a network of over 6,500 affiliated locations, we serve millions of patients annually. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines, and titers, among others.

Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. This role will be responsible for coordinating staff training, providing on-site support, and performing data entry, transcription, and reporting for onsite occupational health service events.

Key Responsibilities
  • Coordinate with internal project management, clinical, and operations resources to support the full life cycle of one-time and ongoing on-site programs.
  • Serve as primary contact for staff on-site, confirming their arrival and set-up, supporting them through the event, troubleshooting, and escalating when needed.
  • Transcribe data in real-time and post-event into our electronic health record (EHR) system.
  • Create and manage various types of event-related documents, including patient check-in sheets, specimen labels, and procedure records.
  • Coordinate and conduct staff and client training sessions.
  • Manage technology platforms used by staff in support of the program, including communication platforms, time tracking, and training and credentialing.
  • Communicate event inventory needs and assist with shipping logistics.
  • Liaise with third-party lab partners on specimen pickup and/or shipping.
  • Resolve operational challenges as they arise, escalating when necessary.
  • Troubleshoot any IT-related issues in conjunction with our IT support team.
  • Prepare accurate reports and submit to necessary city and state entities/stakeholders, including test results and procedures, incentive programs, and attendance.
Requirements
  • Technology savvy with strong working knowledge of Microsoft Office, particularly Excel and Word, including keyboard shortcuts, mail merges, and other common editing tools.
  • Bachelor's degree preferred; relevant work experience considered.
  • 2 or more years of experience in customer service, operations, and/or logistics management.
  • Ability to work with little supervision and multi-task, often tracking multiple onsite events simultaneously.
  • Ability to work a flexible schedule occasionally outside of normal business hours.
  • Capacity to take initiative to problem-solve, course-correct, and suggest process improvements.
  • No ego approach to work; willing to roll up your sleeves and do whatever it takes to get the job done.
  • Ability to work with internal and external personnel to achieve programmatic success for our clients.
  • Keen on working in a fast-paced environment where requirements can change on a dime.
  • Logical and analytical mindset.
  • Excellent written and verbal communication skills.
  • Outstanding organizational and coordination abilities.
  • Experience in occupational health and/or primary care (not required, but a plus).
What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(K) plans.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Flexible working arrangements.
Why Mobile Health?

Mobile Health has disrupted the industry since 1984. We're changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening are an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We're the solution the industry desperately needs.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.