Service Operations Coordinator
2 days ago
The Servicing Operations Specialist plays a vital role in ensuring the smooth operation of our facility, responsible for the accurate processing and analysis of repair orders and material inventory. This includes the systematic and physical movement of merchandise throughout the TSC, supporting daily workflow peaks and low staffing situations as needed.
Key Responsibilities:- Provide functional coverage in various departments to meet business goals
- Process and analyze repair orders and material inventory efficiently and accurately
- Identify and communicate potential order issues to ensure timely resolution
- Act as a liaison between the Service Center and internal customers and vendors
- Respond professionally to all inquiries and requests in a timely manner
- Collaborate with management to resolve repair service issues and customer escalations
- Assist with projects, flex assignments, and ongoing tasks to meet business needs
- Act as an internal customer advocate, working with all departments to resolve customer issues
- Undergraduate degree
- 2 years' business experience with a strong operational background
- Experience working in operations, technical, or luxury retail environments
- Ability to work using a microscope for extended periods
- Proficiency in Microsoft Excel, Word, and Outlook
- Knowledge of AS400, MIPS, POS, or Compass
- Flexible work schedule and ability to work overtime as needed
- Customer Service orientation
- Strong attention to detail
- Strong English language verbal and written communication skills
- Completion of Graduate Gemology degree or relevant courses
- Previous microscope experience
- Knowledge of shipping and tracking systems
The hiring range for this position is $24 - $33/hr, with the rate of pay dependent on relevant skills and experience.
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