Patient Services Coordinator

1 month ago


Renton, Washington, United States Balance Health Full time
Job Title: Patient Services Representative

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Washington Integrative Foot & Ankle. As a Patient Services Representative, you will be responsible for providing exceptional customer service to our patients, answering phone calls, scheduling appointments, and managing patient records.

Responsibilities:
  • Answer phone calls and schedule appointments with a high degree of accuracy
  • Communicate clearly with patients and staff, and accurately document messages and interactions
  • Confirm and update patient contact information at every contact
  • Make follow-up calls to patients who have left messages
  • Document appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status
  • Deliver excellent customer service to patients and staff
  • Be courteous and professional in all interactions with patients
  • Route calls to appropriate staff for swift resolution
Requirements:
  • Strong computer skills, including basic keyboarding skills
  • Ability to navigate patient records systems
  • Ability to analyze situations, prioritize, develop solutions, and make recommendations
  • Ability to work with minimal supervision
  • Excellent customer service and communication skills over the telephone
  • Ability to communicate sensitively and effectively with patients
  • Excellent organizational and problem-solving skills
  • Knowledge of medical practice terminology
  • Patient-focused with the ability to work independently
  • Capability to adapt quickly and thrive in a fast-paced environment
  • Ability to reliably commute to our Kirkland and Everett offices
Benefits:
  • Medical, Dental, and Vision Plans
  • HSA with Employer Contribution
  • FSA
  • Generous PTO Program
  • 401k with a 4% Match
  • Employee Assistance Program
  • Life and AD&D Insurance
  • Employer paid Short-Term Disability
  • Long-Term Disability
  • Pet Insurance

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please let us know.



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