Patient Services Coordinator

4 weeks ago

Renton, Washington, United States Balance Health Full time
Job Title: Patient Services Representative

Washington Integrative Foot & Ankle is seeking a highly skilled Patient Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients, answering a high volume of calls, and scheduling appointments with a high degree of accuracy.

Key Responsibilities:
  • Answer a high volume of calls and schedule appointments for all patients with a high degree of accuracy
  • Communicate clearly on the phone and accurately document and assign messages
  • Confirm and update contact information for all patients at every contact
  • Make follow-up calls for any messages left
  • Document appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
  • Deliver all communications with excellent customer service
  • Be courteous and professional for all patient interactions
  • Route calls to appropriate staff for swift resolution
Requirements:
  • Strong computer skills, including basic keyboarding skills
  • Ability to navigate through patient records systems
  • Ability to analyze situations, prioritize, develop solutions, and make recommendations
  • Ability to work with minimal supervision
  • Excellent customer service and communication skills over the telephone
  • Ability to communicate sensitively and effectively with patients
  • Excellent organizational and problem-solving skills
  • Knowledge of medical practice terminology
  • Patient-focused with the ability to work independently
  • Capability to adapt quickly and thrive in a fast-paced environment
  • Ability to reliably commute to our Kirkland, Renton, and Everett offices
Benefits:
  • Medical, Dental, and Vision Plans
  • HSA with Employer Contribution
  • FSA
  • Generous PTO Program
  • 401k with a 4% Match
  • Employee Assistance Program
  • Life and AD&D Insurance
  • Employer paid Short-Term Disability
  • Long-Term Disability
  • Pet Insurance
Physical Demands/Environmental Factors:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. We are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status, or disability.

  • While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
  • Specific vision abilities required by this job include close vision, distance vision, and depth perception
  • Must be able to lift/carry up to 25lbs

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