Patient Service Coordinator, Home Health Specialist
1 month ago
The Patient Service Coordinator plays a vital role in ensuring seamless care coordination and continuity for our patients. This position requires exceptional communication skills, strong organizational abilities, and the capacity to manage multiple assignments effectively.
- Manage patient schedules, ensuring timely reassignment of visits and updates to agent unavailability in the worker console.
- Initiate infection control forms as needed, sending completed reports to HRD for upload in the worker console.
- Provide backup support during peak hours, receiving calls from field staff and assisting with weekly case conferences, referring clinical questions to the Branch Director as necessary.
- Maintain the client hospitalization log, including coordination notes and electronic logs for office, field, and sales staff.
- Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction.
- Process requested schedules for add-ons and applicable orders, including discharge visits, OASIS collections, and rescheduling declined or missed visits.
- Run scheduling reports, including Agent Summary Reports and Missed Visits Done on Paper Reports.
- Prepare weekly Agent Schedules, reviewing for productivity and geographic issues before forwarding to the Branch Director for approval.
- Verify visit paper notes in the scheduling console as needed.
- Assist with internal patient transfers between branch offices.
- Perform lab report assessments, faxing copies to doctors and making copies for Case Managers, and routing to Medical Records.
- Participate in on-call rotations and perform patient visits as required.
Unlock Your Potential with Us
Required Experience/Skills:
- Excellent communication and interpersonal skills, with the ability to interact with diverse individuals.
- At least 1 year of home health experience.
- Prior packet review/QI experience preferred.
- Coding certification is a plus.
Scheduled Weekly Hours
40Pay Range
$40,900 - $56,200 per yearDescription of Benefits
Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits include medical, dental, and vision coverage, 401(k) retirement savings, time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short-term and long-term disability, life insurance, and more.-
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