Patient Services Coordinator

3 weeks ago

Renton, Washington, United States Balance Health Full time
Job Summary

We are seeking a highly skilled Patient Services Coordinator to join our team at Balance Health. As a Patient Services Coordinator, you will be responsible for providing exceptional customer service to our patients, answering a high volume of calls, and scheduling appointments with a high degree of accuracy.

Key Responsibilities
  • Answer a high volume of calls and schedule appointments for all patients with a high degree of accuracy
  • Communicate clearly on the phone and accurately document and assign messages
  • Confirm and update contact information for all patients at every contact
  • Make follow-up calls for any messages left
  • Document appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
  • Deliver all communications with excellent customer service
  • Be courteous and professional for all patient interactions
  • Route calls to appropriate staff for swift resolution
Requirements
  • Strong computer skills, including basic keyboarding skills
  • Ability to navigate through patient records systems
  • Ability to analyze situations, prioritize, develop solutions, and make recommendations
  • Ability to work with minimal supervision
  • Excellent customer service and communication skills over the telephone
  • Ability to communicate sensitively and effectively with patients
  • Excellent organizational and problem-solving skills
  • Knowledge of medical practice terminology
  • Patient-focused with the ability to work independently
  • Capability to adapt quickly and thrive in a fast-paced environment
  • Ability to reliably commute to our offices
Education and Experience
  • Minimum High School Diploma or Equivalent
  • Experience in fast-paced scheduling or call center
  • 1+ years of customer service experience
  • Minimum of 2 years in a healthcare position preferred - but willing to train the right individual
  • Good verbal and written communication skills
Benefits
  • Medical, Dental, and Vision Plans
  • HSA with Employer Contribution
  • FSA
  • Generous PTO Program
  • 401k with a 4% Match
  • Employee Assistance Program
  • Life and AD&D Insurance
  • Employer-paid Short-Term Disability
  • Long-Term Disability
  • Pet Insurance
Physical Demands/Environmental Factors

This job requires the ability to stand or sit for long periods, use hands, and talk or hear. Specific vision abilities required include close vision, distance vision, and depth perception. The ability to lift/carry up to 25lbs is also required.

American with Disabilities Act (ADA) Specifications

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations.

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