Patient Care Coordinator
2 weeks ago
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes.
Job Summary:We are seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will provide clinical support to our patients, primarily through phone encounters, and play a vital role in ensuring the delivery of exceptional patient care.
Key Responsibilities:- Provide medical triage for inbound clinical inquiries, including new/emerging medical conditions, sick calls, and medication requests
- Maintain a paneled caseload of lower acuity patients and perform tasks such as care plans and proactive outreach
- Initiate the SBAR process and utilize triage protocols when assessing clinical situations and providing recommendations to patients and providers
- Document all phone calls and patient interactions in the EHR, utilizing standard clinical documentation guidelines
- Review, transcribe, communicate, and process providers' verbal orders, as requested
- Assist with patients' medication refill requests, including checking for duplicate requests and preparing necessary information for provider review
- Ability to react decisively and quickly in emergencies
- Knowledge of medications, effects, indications, and contraindications
- Experience with multi-tasking and electronic health records (EHR) systems
- Ability to communicate effectively with patients, family members, and facility staff
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad
- 2 years of experience as an LPN or LVN
- Familiarity with Medicare and Medicaid insurances and programs
- Experience in Aprima (EHR)
Individual compensation packages are based on various factors, including skill set, experience, qualifications, and other job-related considerations.
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