Patient Service Coordinator

1 month ago

Renton, Washington, United States CenterWell Home Health Full time
About the Role

We are seeking a highly skilled Patient Service Coordinator to join our team at CenterWell Home Health. As a key member of our care team, you will play a vital role in ensuring the seamless coordination of patient care.

Key Responsibilities
  • Schedule visits and communicate with field staff, patients, physicians, and other stakeholders to maintain proper care coordination and continuity of care.
  • Assist with day-to-day office and staff management, including managing schedules, editing schedules for agents calling in sick, and updating agent unavailability in the worker console.
  • Initiate infection control forms as needed and send completed reports to the HR department.
  • Provide backup support during busy times, including receiving calls from field staff and assisting with weekly case conferences.
  • Refer clinical questions to the Branch Director as necessary.
  • Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
  • Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
  • Schedule discharge visits/OASIS collection or recert visits following case conferences when tasks appear on the action screen.
  • Reschedule declined or missed visits (if appropriate) and process reassigned and rescheduled visits.
  • Ensure supervisory visits are scheduled and run all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
  • Prepare weekly agent schedules, performing an initial review for productivity/geographic issues and forwarding the schedule to the Branch Director for approval prior to distribution to staff.
  • Verify visit paper notes in the scheduling console as needed and assist with internal transfers of patients between branch offices.
  • Receive lab reports, assess for normality, and fax copies to doctors, making a copy for the Case Manager and routing to Medical Records Department as necessary.
  • Initiate Employee/Patient Infection Reports as needed and may be required to perform patient visits and/or participate in on-call rotation.
Requirements
  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
  • Must have at least 1 year of home health experience.
  • Prior packet review/QI experience is preferred.
  • Coding certification is preferred.
Benefits

CenterWell Home Health offers a competitive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short-term and long-term disability, life insurance, and many other opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and patients.

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