Patient Services Coordinator

3 weeks ago


Renton, Washington, United States Balance Health Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Washington Integrative Foot & Ankle. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients, answering a high volume of calls, and scheduling appointments with a high degree of accuracy.

Key Responsibilities:
  • Answer a high volume of calls and schedule appointments for all patients
  • Communicate clearly on the phone and accurately document and assign messages
  • Confirm and update contact information for all patients at every contact
  • Make follow-up calls for any messages left
  • Document appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
  • Deliver all communications with excellent customer service
Requirements:
  • Strong computer skills, including basic keyboarding skills
  • Ability to navigate through patient records systems
  • Ability to analyze situations, prioritize, develop solutions, and make recommendations
  • Ability to work with minimal supervision
  • Excellent customer service and communication skills over the telephone
  • Ability to communicate sensitively and effectively with patients
  • Excellent organizational and problem-solving skills
  • Knowledge of medical practice terminology
  • Patient-focused with the ability to work independently
  • Capability to adapt quickly and thrive in a fast-paced environment
Benefits:
  • Medical, Dental, and Vision Plans
  • HSA with Employer Contribution
  • FSAGenerous PTO Program
  • 401k with a 4% Match
  • Employee Assistance Program
  • Life and AD&D Insurance
  • Employer paid Short-Term Disability
  • Long-Term Disability
  • Pet Insurance


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