Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a Technical Support Specialist to join our team at Navtech. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including phone, email, and chat.
Key Responsibilities:
- Provide technical support to customers through various channels
- Analyze and resolve technical issues and problems
- Maintain accurate and detailed documentation of customer interactions
- Escalate complex issues to senior technical staff as needed
- Stay up-to-date with the latest technology and software to provide effective support
Requirements:
- High school diploma or equivalent required
- Entry-level experience in IT support or related field preferred
- Knowledge of ITIL methodology and service management tools
- Excellent communication and problem-solving skills
Working Conditions:
This is a remote role that requires the ability to work independently and as part of a team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
About Navtech:
Navtech is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our customers and providing a positive work environment for our employees.
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