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Technical Support Specialist

2 months ago

Dallas, Texas, United States GTN Technical Staffing Full time
Job Highlights

GTN Technical Staffing is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide support via email and phone to users of custom software
  • Work collaboratively with a team of experienced technical support professionals
  • Develop and maintain a deep understanding of our software and its applications
  • Identify and resolve technical issues in a timely and professional manner

Requirements
  • Bachelor's degree from an accredited university or college
  • 1 year of technical phone, chat, or email support experience
  • Excellent written and spoken English skills
  • Ability to work rotating shifts or night shifts
  • Flexibility with scheduling and working overtime if needed

What We Offer
  • Competitive hourly rate
  • Opportunity to work with a top employer in Dallas
  • Collaborative and professional work environment
  • Business casual workplace dress
  • Supportive management with high standards
  • Excellent healthcare, dental, and vision benefits