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Technical Support Specialist II

2 months ago

Dallas, Texas, United States Paulding County Schools Full time
Job Summary:

The Paulding County School District is seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our IT department, you will be responsible for providing first and secondary level user technology support for schools and administrative buildings. This includes supporting students and staff in the operation of computers, software, and peripherals.

Key Responsibilities:

• Provides technical support for computer equipment, peripherals, and software applications
• Maintains routine maintenance and other necessary records or logs
• Facilitates the operation, organization, and supervision of computers, peripherals, and software for designated areas
• Assists users in the operation of computers, peripherals, programs, and other classroom technology
• Maintains cooperative working relationships and good customer service with those contacted in the course of work
• Assists in the establishment of procedures for computer equipment and software use
• Ensures all computer-related devices are operational
• Maintains accurate inventory of records for all equipment and software
• Provides testing, verification, and support documentation of new software programs and hardware devices
• Documents user instructions for technology devices and software
• Delivers training for computing devices and software to end-users and other support staff
• Provides escalated support help and team leadership to other technology support personnel

Requirements:

• Bachelor's Degree from a College/University preferred
• Combination of College/University/Technical College education and work experience may be substituted
• Technical certifications, training, and experience to demonstrate knowledge and abilities listed below
• Minimum of five (5) years' experience in a technical service-related field

Salary:
List below. Salary based on years of verifiable experience