Technical Support Specialist
3 weeks ago
At Parkland Health and Hospital System, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
Key Responsibilities:
- Provide Level 1 technical support via telephone to clinical and business end-users.
- Leverage the IT ticketing system to document end-user issues, research knowledge base articles, and document troubleshooting steps performed to resolve the issue or reassign the ticket to a Level 1.5 / Level 2 team.
- Simulate or recreate end-user problems in order to resolve computer or software problems.
- Interact with IT teams, IT analysts, and other IT staff members to troubleshoot, identify and resolve technical issues.
- Make recommendations to supervisor or manager in support of the overall goals of the department and Parkland.
Requirements:
- Minimum High School Diploma Required
- Prefer Bachelor's degree in Information Technology or Business or Comptia Certifications
- Must have 1 year of cumulative experience consisting of help desk or exposure, technical support, or technical experience, problem solving, troubleshooting, customer service or service desk experience
- Prefer CompTIA certifications. CompTIA A+, CompTIA Network+, CompTIA Security+
- Prefer Microsoft certification within specific specializations including Office and Windows operating system
Why Work at Parkland:
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.
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