Senior Technical Support Specialist

2 weeks ago


Dallas, Texas, United States Catapult Solutions Group Full time
Job Title: Senior Technical Support Specialist

About the Role:

We are seeking an experienced Senior Technical Support Specialist to join our team at Catapult Solutions Group. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support and assistance to end-users in our organization.

Key Responsibilities:

- Provide expert-level technical support to end-users by troubleshooting hardware, software, network, and application issues.
- Act as a senior point of escalation for unresolved issues from junior help desk specialists and end-users.
- Maintain highly accurate ticket entries in the ITSM tool.
- Contribute and have ownership of our Internal IT and End-user facing knowledge bases.

Requirements:

- Minimum of 4-6 years of experience in IT support, with at least 2 years in a senior or lead role.
- Prior experience mentoring/training as a peer or senior employee would be ideal.
- Proficiency in using and troubleshooting Microsoft Office 365 applications.
- Basic knowledge of ITIL and experience with an industry standard ITSM tool.

Working at Catapult Solutions Group:

Catapult Solutions Group is a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.

  • Dallas, Texas, United States GTN Technical Staffing Full time

    Job HighlightsGTN Technical Staffing is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide support via email and phone to users of custom softwareWork...


  • Dallas, Texas, United States GTN Technical Staffing Full time

    Job Summary We are seeking a skilled Technical Support Specialist to join our team at GTN Technical Staffing. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively. Key ResponsibilitiesProvide support to users of custom software via email and...


  • Dallas, Texas, United States Navtech Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a Technical Support Specialist to join our team at Navtech. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide technical support to customers through...


  • Dallas, Texas, United States GTN Technical Staffing Full time

    Job OverviewGTN Technical Staffing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring a seamless customer experience.Key Responsibilities:Provide technical support via email, phone, and...


  • Dallas, Texas, United States Workforce Opportunity Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workforce Opportunity Services. As a Technical Support Specialist, you will provide remote technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices.Key ResponsibilitiesProvide remote...


  • Dallas, Texas, United States Motion Recruitment Full time

    Technical Support SpecialistMotion Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal and external users, troubleshooting software and hardware issues, and configuring and supporting internet browsers.Key...


  • Dallas, Texas, United States PeopleConnect Staffing Full time

    Job Title: Senior IT Support SpecialistLocation: Remote (US)Salary: $70K - $90KOur client's telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app.They provide physicians with detailed patient insight, a...


  • Dallas, Texas, United States INSPYR Solutions Full time

    Job Title: Technical Support SpecialistAt INSPYR Solutions, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their enterprise infrastructure technology.Key Responsibilities:•...


  • Dallas, Texas, United States Parkland Health and Hospital System Full time

    At Parkland Health and Hospital System, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.Key...


  • Dallas, Texas, United States Motion Recruitment Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Motion Recruitment Partners. This is a 6-month contract-to-hire role with a competitive hourly rate of $18-20 and a potential salary of $38-40K.The ideal candidate will have a strong background in customer service, with experience in a call center environment and a proven track...


  • Dallas, Texas, United States Scout Energy Management Full time

    Job Summary:Scout Energy Management is seeking a skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical assistance to employees, managing IT onboarding for new hires, and performing on-site and remote troubleshooting to resolve technical issues.Key Responsibilities:Provide...


  • Dallas, Texas, United States Cornerstone TTS Full time

    Job Title: Technical Support SpecialistAt CornerStone TTS, we are seeking a skilled Technical Support Specialist to join our IT support team. This is a full-time, onsite position where you will play a critical role in providing advanced technical support for a wide range of IT issues.Key Responsibilities:Incident Resolution: Provide technical support,...


  • Dallas, Texas, United States Dallas County Full time

    Job SummaryAs a Senior IT Support Specialist, you will play a critical role in ensuring the smooth operation of computer systems and resolving escalated help requests for end-users. This position requires strong technical skills, excellent communication abilities, and a customer-centric approach.Key ResponsibilitiesProvide technical support to end-users,...


  • Dallas, Texas, United States Inficare Full time

    Job Summary:As a Technical Support Specialist at Inficare, you will be responsible for providing top-notch technical support to our team. This includes troubleshooting, repairing, and maintaining software systems, hardware, and computer peripherals. You will also be responsible for maintaining user account information, including rights, security, and systems...


  • Dallas, Texas, United States AmTrust Financial Full time

    Job Title: Senior Claims Technical Operations SpecialistAmTrust Financial Services is seeking a highly skilled Senior Claims Technical Operations Specialist to join our team. As a key member of our Claims Operations department, you will be responsible for assisting in the development of claims functional and process requirements for projects, enhancements,...


  • Dallas, Texas, United States Naviga Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Legal Support Specialist to join our team at Naviga. As a key member of our support services team, you will provide administrative assistance to our partners and lawyers, ensuring the smooth operation of our practice group.Key ResponsibilitiesAdministrative Support: Provide high-level...


  • Dallas, Texas, United States Guidepost Solutions LLC Full time

    Job Title: Technical Systems Support SpecialistJob Summary:We are seeking a highly skilled Technical Systems Support Specialist to join our team at Guidepost Solutions LLC. The ideal candidate will have a strong background in systems administration, technical support, and problem-solving.Key Responsibilities:Establish and maintain user accounts, roles,...


  • Dallas, Texas, United States Dallas Independent School District Full time

    Job SummaryAs a Technical Support Specialist with the Dallas Independent School District, you will play a critical role in providing high-level technical support to central staff in resolving computer, peripheral, and network-related issues. Your expertise will be essential in resolving district central staff EAD user and computer accounts access issues, as...


  • Dallas, Texas, United States Stone Search, LLC Full time

    Senior IT Support Specialist OpportunityUS Citizens or GC Holders RequiredHybrid work arrangement in Dallas, TXKey Responsibilities:Deliver exceptional support to front office tradersImplement and manage Windows/Linux virtual machines using Ansible/TerraformTroubleshoot and resolve complex technical issues with Windows/Linux systemsDevelop and maintain...


  • Dallas, Texas, United States GTN Technical Staffing Full time

    Job OverviewWe are seeking a skilled Junior Desktop Support Specialist to join our team at GTN Technical Staffing.The ideal candidate will have a strong background in IT support, with experience in troubleshooting hardware and software issues, as well as providing excellent customer service.Key Responsibilities:Provide in-person desktop support for IMACs,...