Senior Technical Support Specialist
2 weeks ago
About the Role:
We are seeking an experienced Senior Technical Support Specialist to join our team at Catapult Solutions Group. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support and assistance to end-users in our organization.
Key Responsibilities:
- Provide expert-level technical support to end-users by troubleshooting hardware, software, network, and application issues.
- Act as a senior point of escalation for unresolved issues from junior help desk specialists and end-users.
- Maintain highly accurate ticket entries in the ITSM tool.
- Contribute and have ownership of our Internal IT and End-user facing knowledge bases.
Requirements:
- Minimum of 4-6 years of experience in IT support, with at least 2 years in a senior or lead role.
- Prior experience mentoring/training as a peer or senior employee would be ideal.
- Proficiency in using and troubleshooting Microsoft Office 365 applications.
- Basic knowledge of ITIL and experience with an industry standard ITSM tool.
Working at Catapult Solutions Group:
Catapult Solutions Group is a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob HighlightsGTN Technical Staffing is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide support via email and phone to users of custom softwareWork...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob Summary We are seeking a skilled Technical Support Specialist to join our team at GTN Technical Staffing. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively. Key ResponsibilitiesProvide support to users of custom software via email and...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Navtech Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a Technical Support Specialist to join our team at Navtech. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide technical support to customers through...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob OverviewGTN Technical Staffing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring a seamless customer experience.Key Responsibilities:Provide technical support via email, phone, and...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Workforce Opportunity Services Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workforce Opportunity Services. As a Technical Support Specialist, you will provide remote technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices.Key ResponsibilitiesProvide remote...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeTechnical Support SpecialistMotion Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal and external users, troubleshooting software and hardware issues, and configuring and supporting internet browsers.Key...
-
Senior IT Support Specialist
3 weeks ago
Dallas, Texas, United States PeopleConnect Staffing Full timeJob Title: Senior IT Support SpecialistLocation: Remote (US)Salary: $70K - $90KOur client's telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app.They provide physicians with detailed patient insight, a...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States INSPYR Solutions Full timeJob Title: Technical Support SpecialistAt INSPYR Solutions, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their enterprise infrastructure technology.Key Responsibilities:•...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Parkland Health and Hospital System Full timeAt Parkland Health and Hospital System, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.Key...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Motion Recruitment Partners. This is a 6-month contract-to-hire role with a competitive hourly rate of $18-20 and a potential salary of $38-40K.The ideal candidate will have a strong background in customer service, with experience in a call center environment and a proven track...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Scout Energy Management Full timeJob Summary:Scout Energy Management is seeking a skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical assistance to employees, managing IT onboarding for new hires, and performing on-site and remote troubleshooting to resolve technical issues.Key Responsibilities:Provide...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Cornerstone TTS Full timeJob Title: Technical Support SpecialistAt CornerStone TTS, we are seeking a skilled Technical Support Specialist to join our IT support team. This is a full-time, onsite position where you will play a critical role in providing advanced technical support for a wide range of IT issues.Key Responsibilities:Incident Resolution: Provide technical support,...
-
IT Support Specialist Senior
4 weeks ago
Dallas, Texas, United States Dallas County Full timeJob SummaryAs a Senior IT Support Specialist, you will play a critical role in ensuring the smooth operation of computer systems and resolving escalated help requests for end-users. This position requires strong technical skills, excellent communication abilities, and a customer-centric approach.Key ResponsibilitiesProvide technical support to end-users,...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Inficare Full timeJob Summary:As a Technical Support Specialist at Inficare, you will be responsible for providing top-notch technical support to our team. This includes troubleshooting, repairing, and maintaining software systems, hardware, and computer peripherals. You will also be responsible for maintaining user account information, including rights, security, and systems...
-
Senior Claims Technical Operations Specialist
4 weeks ago
Dallas, Texas, United States AmTrust Financial Full timeJob Title: Senior Claims Technical Operations SpecialistAmTrust Financial Services is seeking a highly skilled Senior Claims Technical Operations Specialist to join our team. As a key member of our Claims Operations department, you will be responsible for assisting in the development of claims functional and process requirements for projects, enhancements,...
-
Senior Legal Support Specialist
3 weeks ago
Dallas, Texas, United States Naviga Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Legal Support Specialist to join our team at Naviga. As a key member of our support services team, you will provide administrative assistance to our partners and lawyers, ensuring the smooth operation of our practice group.Key ResponsibilitiesAdministrative Support: Provide high-level...
-
Technical Systems Support Specialist
3 weeks ago
Dallas, Texas, United States Guidepost Solutions LLC Full timeJob Title: Technical Systems Support SpecialistJob Summary:We are seeking a highly skilled Technical Systems Support Specialist to join our team at Guidepost Solutions LLC. The ideal candidate will have a strong background in systems administration, technical support, and problem-solving.Key Responsibilities:Establish and maintain user accounts, roles,...
-
Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Dallas Independent School District Full timeJob SummaryAs a Technical Support Specialist with the Dallas Independent School District, you will play a critical role in providing high-level technical support to central staff in resolving computer, peripheral, and network-related issues. Your expertise will be essential in resolving district central staff EAD user and computer accounts access issues, as...
-
Senior IT Support Specialist
3 weeks ago
Dallas, Texas, United States Stone Search, LLC Full timeSenior IT Support Specialist OpportunityUS Citizens or GC Holders RequiredHybrid work arrangement in Dallas, TXKey Responsibilities:Deliver exceptional support to front office tradersImplement and manage Windows/Linux virtual machines using Ansible/TerraformTroubleshoot and resolve complex technical issues with Windows/Linux systemsDevelop and maintain...
-
Junior Desktop Support Specialist
3 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob OverviewWe are seeking a skilled Junior Desktop Support Specialist to join our team at GTN Technical Staffing.The ideal candidate will have a strong background in IT support, with experience in troubleshooting hardware and software issues, as well as providing excellent customer service.Key Responsibilities:Provide in-person desktop support for IMACs,...