Veteran Healthcare Support Specialist

1 week ago


Pensacola, Florida, United States Insight Global Full time

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

  • Bachelor's degree in social work, healthcare, or a related discipline
  • 2-3 years of relevant experience, particularly in social work or case management within healthcare
  • Familiarity with healthcare systems and programs for veterans and military families
  • Knowledge of disabilities, including Serious Mental Illness (SMI) and substance use disorders
  • Proficient in computer applications: Microsoft Office suite and Client Management System (CMS)

PREFERRED QUALIFICATIONS AND EXPERIENCE

  • Experience with Housing First principles, Veteran's Administration (VA), and/or US Military is advantageous
  • Master's degree in social work is desirable
  • Military background is a plus

POSITION SUMMARY

Insight Global is seeking a skilled Healthcare Navigator to contribute to a client organization committed to delivering comprehensive support and services to veterans. Their goal is to empower veterans to achieve fulfilling lives by providing assistance with housing, healthcare, employment, and other vital services. The Healthcare Navigator will offer navigation support and related services to homeless and at-risk Priority Veteran clients.

Key Responsibilities:

  • Work collaboratively with the Case Management team to create personalized service plans that help homeless or at-risk Veterans and their families address health and disability challenges.
  • Provide assistance to referred Veterans and families with specialized health and/or disability needs, including mental health and substance use issues.
  • Conduct tailored assessments and develop care plans based on the specific circumstances and goals of Veterans and their families for long-term housing stability.
  • Engage in weekly meetings with the Director of VC to discuss cases and offer crisis intervention and support to the Case Management team as necessary.
  • Assist referred Veterans and families in navigating healthcare systems, including access to VA healthcare or community care, facilitating enrollment in the VA Medical Center, and managing required documentation.
  • Complete SOAR training and achieve SOAR certification to help Veterans and families apply for SSDI/SSI benefits through the Social Security Administration.
  • Support Veterans and families with processes related to VA Disability benefits and discharge status, including appeals and obtaining necessary paperwork.
  • Facilitate access to healthcare appointments by identifying health care needs and collaborating with healthcare teams.
  • Guide Veterans and families in utilizing available services, including preventive healthcare.
  • Assist in identifying and addressing barriers to adhering to recommended healthcare plans, maintaining housing stability, and enhancing overall functioning.
  • Provide client-centered advocacy.
  • Help Veterans and families understand and communicate with healthcare providers to make informed decisions regarding their health.
  • Deliver wellness education to Veterans and families.
  • Maintain accurate and timely case documentation in compliance with SSVF grant guidelines.
  • Participate actively in professional development training.
  • Engage in weekly staff meetings and individual supervision.

WORKING ENVIRONMENT:

  • Services are delivered in various settings, including office, community, and client homes.
  • Occasional after-hours or weekend work may be required.
  • Travel is necessary.

COMPENSATION: $21.15/hr



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